Customer Account Representative/Account Manager

About the Role

C-P Flexible Packaging is a fast-growing essential manufacturing company specializing in flexible packaging solutions for the food industry. With 9 locations across North America, we are among the top 25 flexible packaging companies in the U.S. We offer premium pay, a competitive base salary, and bonus opportunities. This role serves as the liaison between external customers and the organization, managing orders from placement through delivery.

Responsibilities

• Adhere to all company safety policies and prioritize safety in all tasks.
• Receive and process customer orders, ensuring accuracy and completeness.
• Monitor orders throughout graphics and manufacturing, communicating delays and providing alternatives.
• Partner with sales and manufacturing to analyze forecasts and develop customer-specific programs.
• Initiate customer releases for shipments and ensure delivery dates are met.
• Coordinate rush shipments and monitor their progress.
• Provide analysis and reports to management as requested.
• Manage customer finished goods inventory levels.
• Maintain customer profiles, pricing, and order status reports.
• Handle customer complaints and returned goods initiation.
• Participate in daily schedule meetings with customer service, department managers, production schedulers, and materials manager.
• Evaluate policies and procedures to improve customer service.
• Build customer loyalty through positive engagement and service excellence.
• Support technology and innovative solutions for an "ease of doing business" environment.
• Partner with operations/supply chain to ensure a best-in-class customer experience.

Qualifications

• Education: High School Diploma required; some college or bachelor’s degree preferred. College education can be offset by relevant work experience.
• Experience: Successful experience in a customer service role, preferably with forecasting and demand management.
• Skills: Effective communication, leadership, and problem-solving abilities. High proficiency in Microsoft Excel and database reporting tools. Strong organizational skills and attention to detail.
• Other: Ability to work independently, adapt to change, and maintain confidentiality. Positive attitude and teamwork skills.

Physical Demands

• Sitting at a desk for extended periods.
• Communication via telephone and computer (email).
• Limited or no lifting required.
• Ability to climb stairs for meetings and accessing plant areas.

Working Conditions

• Office environment with some time in manufacturing areas.
• Must adhere to company policies, SOPs, and PPE requirements in manufacturing areas.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• 401(k) plan with generous company match.
• Paid Time Off and holidays.
• Company-paid life, AD&D, and short-term disability insurance.
• Employee Assistance Program (EAP).

Pay

$20-25 hourly. Actual salary varies based on experience, skills, and education. Includes participation in bonus programs and comprehensive benefits.