Customer Account Manager

Key Responsibilities

• Proactive Prospecting & Hunting: Independently prospect, and identify upsell/cross-sell opportunities with current customers that align with their business needs.
• Actively hunt for whitespace in accounts and build pipeline consistently every week.
• Value Selling: Apply value-based selling methodology to uncover customer business drivers and pain points, tying every expansion conversation back to measurable ROI and outcomes.
• Territory Planning: Create and execute comprehensive territory plans to drive both customer retention and upsell opportunities.
• Drive Retention: Ensure account retention by providing exceptional customer service and fostering trusted long-term client relationships.
• Operational Excellence: Coordinate with business users and procurement to ensure timely expansion of accounts while maintaining accuracy in the Sales database and CRM systems.
• Multitasking: Manage high volume of accounts, multiple systems, administrative tasks, and conflicting priorities in a fast-paced environment.

Job Requirements

• Experience: 1-2 years of experience in a customer-facing role with a proven track record of interacting with internal and external stakeholders.
• Proactive Drive: Ability to drive account retention and identify expansion opportunities with minimal oversight.
• Communication: Strong teamwork, and cross-group collaboration skills; ability to present complex solutions within the context of specific business requirements.
• Technical Proficiency: Professional knowledge of MS Office (Word, Excel, PowerPoint) and experience with Salesforce.com or similar CRM tools.
• Detail-Oriented: Exceptional attention to detail and the ability to perform effectively under pressure.

Benefits

Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Pay

The annual base salary for this full-time position is $55,000 - $60,000. This role is also eligible for additional variable compensation. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge.