Customer Account Representative – 1st Party Collections

Capital Management Services (CMS) is a Buffalo-based company specializing in first-party account servicing and payment reminder calls for a nationally recognized financial institution. We are a compliance-focused organization that offers a professional, team-oriented environment with opportunities for long-term career growth.

About the role

In this role, you will handle both inbound and outbound calls with current banking customers regarding recently missed payments (2–90 days past due). This is not third-party debt collection or old debt recovery.

Responsibilities

• Handling inbound and outbound customer calls
• Assisting current customers with payment reminders and account solutions
• Reviewing account information professionally and accurately
• Navigating multiple computer systems efficiently
• Accurately documenting customer interactions
• Providing excellent customer service while maintaining compliance standards
• Communicating professionally and respectfully with customers

Requirements

• Strong communication skills
• Basic computer proficiency
• Dependable work ethic
• Available to attend the full training schedule beginning Monday, August 31, 2026 (Monday–Friday, 8:30 AM–4:30 PM, on-site in Buffalo, NY)

Pay

Starting at $16/hour + up to $500/month in performance bonuses.

Benefits

• Paid training
• Paid Time Off (PTO)
• 401(k) with company match
• Health, dental, and vision insurance
• Employee referral program
• Career development and advancement opportunities
• All necessary equipment provided

Schedule

• Full-Time
• Expected Hours: 40 per week
• Work Location: On-Site in Buffalo, NY

Join a professional team where you can build valuable customer service and financial-services experience while helping current customers resolve recently missed payments.