Customer Account Coordinator - Manufacturing

About the role

The Customer Account Coordinator serves as the primary point of contact for assigned customer accounts and plays a key role in ensuring orders move accurately and efficiently from entry through shipment. This position is ideal for someone who thrives in a fast-paced environment, stays organized under pressure, and takes ownership of customer needs from start to finish. This role combines customer communication, order management, and cross-functional coordination with departments including Production, Shipping, Engineering, Sales, and Accounting.

Essential Responsibilities

• Manage assigned customer accounts and build positive working relationships through responsive, professional communication.
• Process a high volume of purchase orders accurately and efficiently within the ERP system.
• Provide customers with pricing, product availability, lead times, shipment updates, and order status information.
• Coordinate order changes, cancellations, returns, credits, and other customer requests.
• Work closely with Production, Shipping, Planning, Engineering, and Sales to resolve issues and meet customer expectations.
• Proactively monitor orders to help ensure on-time shipment and timely communication of delays or changes.
• Research and resolve customer concerns with urgency, professionalism, and follow-through.
• Review customer orders and documentation for accuracy and completeness.
• Maintain detailed records and documentation related to customer accounts and order activity.
• Support domestic and international customers as needed.
• Perform additional duties and special projects as assigned.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks and manage deadlines in a fast-paced environment.
• Strong problem-solving and follow-up skills.
• Ability to work independently while collaborating effectively with a team.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Comfortable learning and using ERP systems and order entry software.
• Reliable attendance and strong sense of accountability.
• Typing skills of 40+ WPM preferred.

Education & Experience

• High school diploma or GED required.
• Previous experience in customer service, order processing, administrative support, inside sales support, or manufacturing support preferred.
• Experience with ERP systems or order entry systems preferred.
• Manufacturing industry experience is a plus, but not required.

Benefits

• Medical, dental, and vision benefits
• Paid vacation and holidays
• Fully funded retirement plan