Customer Account Coordinator

Pay

$48,300 – $64,400 per year. Multiple factors, including individual experience, skills, and abilities, determine where an employee is ultimately placed in the pay range.

Schedule

Salaried, full-time. Physical location: Bellmawr, NJ.

Responsibilities

• Communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and shipping operations.
• Manage multiple accounts of small to medium customers with high complexity.
• Take customer orders either directly from customers or account managers.
• Place orders on a timely basis for purchases of materials and supplies to be used in production.
• Communicate with customers regarding order status, quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer data.
• Work with production staff and utilize the KIWI system to achieve on-time customer deliveries.

Requirements

• High school diploma or GED.
• Preferred experience working in a manufacturing environment.
• Preferred computer data-entry experience.
• Preferred experience in the corrugated box industry.
• Five years of customer relations experience; preferably 1+ years of industry-specific customer relations experience.

Skills

• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust

Benefits

• Medical, dental, and life insurance
• Flexible Spending Accounts
• Short-term and long-term disability
• 401(k) with company-funded retirement contributions
• Paid Time Off
• Education & Development (including Tuition Reimbursement)
• Student Loan Repayment Assistance
• Voluntary benefits including insurance for home, auto, vision, and pets

Career Development

Sales and leadership training, promotional opportunities within a global company.

Company Overview

International Paper (NYSE: IP) is a global leader in sustainable packaging solutions. Headquartered in Memphis, Tenn., the company employs approximately 39,000 colleagues globally and serves customers worldwide with manufacturing operations in North America, Latin America, North Africa, and Europe. Net sales for 2024 were $18.6 billion.

International Paper promotes employee well-being by providing safe, caring, and inclusive workplaces. Employees learn Safety Leadership Principles and have the opportunity to opt into Employee Networking Circles such as IPVets, IPride, Women in IP, and the African American ENC. The company continues to build a better future for people, the planet, and the company, with more than 125 years of sustainable practices across communities worldwide.