CUSTOMER ACCOUNT COORDINATOR

About the role

Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family’s health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels promptly and professionally.
• Process customer orders accurately and efficiently, ensuring data integrity and timely system entry.
• Follow up on open quotes and orders.
• Handle a daily quota of customer calls and emails.
• Monitor and follow up on backorders, providing proactive updates on order status, delivery timelines, and tracking information.
• Ensure timely receipt of customer due-ins.
• Collaborate with internal teams to address order or account-related issues.
• Maintain compliance with company policies and procedures during all customer interactions.
• Create credit and debit invoices when required.
• Perform trade compliance checks on international orders to ensure adherence to regulatory requirements and company policies.
• Provide coverage for Spares Point of Contact team when necessary.
• Update and maintain accurate customer account information.
• Inform customers about Spares Special Programs.
• Provide customers with airworthiness documentation as required.
• Identify and recommend process improvements to enhance customer experience and operational efficiency.
• Assist customers in obtaining information from other DFJ departments or vendors.
• Provide off-hour telephone coverage as needed.
• Perform additional duties assigned to meet business objectives.

Requirements

• High school diploma or G.E.D.
• Minimum two (2) years of Customer Service or, in a fast-paced environment.
• Minimum two (2) years of experience in Business Aviation or product support.
• Familiar with SAP.
• Intermediate knowledge of Microsoft Office.
• Thorough knowledge of DFJ product support or equivalent operation.
• Communicate effectively and professionally with internal and external customers.
• Capable of working effectively as part of a team.
• Ability to make decisions that balance customer needs with achieving Spares’ established goals.
• Excellent written and verbal communication skills.
• Excellent listening skills.
• Exceptional organizational and follow-up skills.
• Required to work rotating shifts.

Qualifications

• Technical knowledge of Falcon aircraft.
• Working knowledge of SAP or CRM applications.
• College degree preferred.
• Previous customer service experience in the aviation industry.
• Valid driver’s license.

Physical Demands And Working Environment

• Office environment, which will include the use of personal computers and copy machines.
• Ability to lift a minimum of 30 pounds.
• Ability to travel required.
• Heavy customer correspondence.
• Ability to work varied shifts.
• Some weekend and overnight coverage, as needed.

Pay

The compensation for this position typically falls between $65,000 and $75,000 per year. This position is or is not eligible for overtime. Note: the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.

Benefits

• Comprehensive healthcare coverage (Medical/Prescription, Dental, Vision).
• HSA and FSA options.
• 401k Plan with Company Match.
• Life Insurance.
• Disability Benefits.
• Supplemental Insurance.
• Group Legal.
• Paid Time Off.
• Tuition Reimbursement.
• Employee Discounts.