Customer Account Analyst

Key Result Areas

Performs various Order to Cash functions that require a technical expertise to ensure efficient product distribution and customer/channel order management focus. Responsibilities may include supporting Order to Cash processes, trouble-shooting product availability, and assisting in the coordination of shipments/distribution activities in accordance with customer’s expectations and Edgewell’s Supply Chain.

Principal Duties and Responsibilities

• Exhibits proficiency in all Supply Chain/Order to Cash (OTC) Systems, Customer Systems, and core supply chain processes.
• Identifies, analyzes, and interprets both technical and business opportunities.
• Processes and trends non-working trade (NWT) related customer deductions.
• Supports improvement initiatives that deliver enhanced supply chain performance.
• Maintains systems tables and data elements to assure data integrity.
• Evaluates ordering trends to meet fill rates and arrival dates.
• Organizes and analyzes product availability based on lead-times to minimize negative impacts (open stock and displays).
• Builds working relationships with internal Edgewell commercial team and customer counterparts.

Working Relationships

• Sales
• Customers’ Replenishment Personnel
• Channel/Account Team Counterparts
• Supply Chain Organization
• Information Systems
• Planning and Scheduling
• Forecasting

Minimum Qualifications

• Undergraduate degree preferred
• Analytical skills
• Strong written and verbal communication skills
• Must be self-actuated and has ability to adapt to change.
• Computer literate. Knowledge of Excel, PowerPoint, Word, Email
• Must have working knowledge of Customer Service and Analytics/problem solving.
• Willing to occasionally travel

Pay

The salary range for this position is $48,000–$72,000

Schedule

This opportunity will have a hybrid schedule of 3 times/week (Tuesday, Wednesday, Thursday) in our Chesterfield, MO office.