Accounts Receivable Customer Analyst

Location: Mt. Sterling, IL | Department: Accounts Receivable | Reports To: Accounts Receivable Manager

About the role

As an Accounts Receivable Customer Analyst, you will manage customer accounts with a focus on mitigating loss and reducing outstanding balances. You will dig into root causes, partner with customers and internal teams to resolve issues, and identify opportunities to improve processes and influence business partner behavior.

Responsibilities

• Provide analytical expertise in managing partner portfolios to develop work processes that enhance efficiency and productivity
• Initiate communication (current and proactive) with appropriate process partners to correct root causes, prevent re-occurrence, and streamline processes
• Contact and work with partner and partner teams, across different levels and layers, to secure resolution of claims and solve root cause of problems
• Collaborate with partners to analyze current processes and establish mutually beneficial improvements
• Develop and leverage internal and external relationships to improve business processes
• Provide guidance and assist in the development of others
• Apply lean thinking and tools to identify and eliminate waste in all areas of the position

Requirements

• Bachelor’s degree in Accounting, Finance, or another business-related field
• Proficient communication skills – written and verbal
• Exceptional analysis and problem-solving skills
• Excellent interpersonal skills
• Excellent organization and follow-up skills

Skills

• Ability to work independently as well as within a team environment
• Thorough understanding of general bookkeeping or accounting information
• Excellent Excel skills, including a good working knowledge of V-Lookup and Pivot Table functions

Role specifics

• Occasional overnight travel required
• Must have ability to independently travel as needed, without restriction, by all modes of transportation, including car, plane, or train for customer/vendor calls, training, or meetings

About the company

Dot Foods makes products more accessible and affordable to the food industry. We add efficiency to the supply chain and build strong partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here.

Benefits

• Competitive compensation package, including bonuses for successful performance
• Extensive benefits including medical, dental, 401k, and profit-sharing
• Significant advancement opportunities

Pay

$52,104 to $78,156 annually, plus bonus opportunity