Customer Account Analyst I

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes: Title, location, work model, schedule, duration, pay rate range, primary responsibilities, required technical knowledge & skills, required experience & education. Also some metadata like Work Location, Work Model, Requirement (onsite days), Expected Duration, Schedule, Hours, Pay Rate Range. We need to fold minor metadata into a short

or drop it. We should not repeat job title as heading. We should not include Job ID/requisition numbers (none). Remove boilerplate like EEO etc. So we need to produce sections: maybe "About the role" could include location, work model, duration? But we need to decide. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine location, work model, schedule, duration into an "About the role" section. Then "Responsibilities" for primary responsibilities. Then "Requirements" for required technical knowledge & skills and required experience & education combined? Or separate "Qualifications" and "Skills". The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should only include those that have real content. We have Pay Rate Range -> Pay section. We have Schedule -> Schedule section. We have Benefits? Not mentioned. So we omit Benefits. We have Qualifications? Could combine required experience & education. Could have Skills section for technical knowledge & skills. Or Requirements could cover both. Let's decide: Use sections: About the role (location, work model, duration, schedule? but schedule separate). Actually schedule is separate heading; we could put schedule in Schedule section. So About the role: location, work model, expected duration. Responsibilities: primary responsibilities. Requirements: maybe combine required technical knowledge & skills and required experience & education? But we also have Skills heading. Could split: Skills for technical knowledge & skills, Qualifications for experience & education. Let's do: About the role, Responsibilities, Skills, Qualifications, Pay, Schedule. Ensure we don't create empty sections. Now we need to format content: Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we must include all details from responsibilities, technical knowledge, experience, etc. Must not drop any. We need to avoid filler like "commensurate with experience". Not present. We need to remove cookie/navigation/legal/EEO etc. So we will omit the EEO paragraph. Now construct HTML. First, About the role: include location, work model, expected duration. Could be a

  with sentences. Location: 100 West Anderson Street, Orlando, FL 32801 Work Model: Hybrid Onsite Requirement: Tuesday, Wednesday, and Thursday; additional onsite days may be required based on business needs Expected Duration: 3–6 months We could combine: "Located at 100 West Anderson Street, Orlando, FL 32801. Hybrid onsite model requiring presence Tuesday–Thursday, with possible additional onsite days. Expected duration: 3–6 months." That's prose, use

  . Next Responsibilities: list each bullet from Primary Responsibilities. Must preserve all details. Use

  • . We need to copy each responsibility line exactly as given, but maybe we can keep the phrasing. Ensure we don't lose any detail. List: - Analyze and resolve billing, usage, and meter data exceptions to ensure billing accuracy and data integrity, including complex rates such as Solar/Photovoltaic and Time of Use. - Analyze and validate billing rates and programs, including Wholesale and Retail Chilled Water and Sewer Credit, for key customers. - Analyze corrective meter readings and perform billing corrections as needed. - Analyze and resolve billing-related meter reading anomalies, including: Usage transactions not discarded Validation transactions not completed Reading synchronization errors resulting in negative usage Perform corrections to current and past bills in compliance with Administrative Policy. - Review paper and electronic billing statements for accuracy when a validation exception occurs and approve their release to customers. - Analyze, investigate, and resolve customer requests related to billing adjustments and malfunctioning meters. - Analyze and resolve Move In, Move Out, Cut for Non-Payment, and Reconnect orders that were not automatically completed by the system. - Review and analyze customer accounts to ensure billing is processed during the correct billing cycle. - Issue credit and debit adjustments on customer accounts. - Issue field activities and adjust billing as needed based on findings. - Review accounts to ensure all Service Agreements are billed as scheduled. - Perform other duties as assigned. Note there is a nested list inside the fourth bullet. We need to preserve that. According to rules, use
    • for any list of duties/requirements/benefits. So we can have a
    • containing a
      for the subitems. We must keep the subitems exactly as given. Now Skills: Technical knowledge & skills. This includes Utility Billing / Customer Information Systems Working Knowledge Of ... etc. Also Software & Applications Familiarity With ... etc. Also Core Skills list. We need to preserve all details. Could format as
      • each bullet. But there are paragraphs with colon etc. We'll break into items. Let's extract: Utility Billing / Customer Information Systems Working Knowledge Of - Billing statements - Service orders and field activities - Customer records and Customer Information Systems (CIS) - Financial reports - Metering data and units of measure, including: kWh kW KGAL - Utility billing data, rates, and tariffs Software & Applications Familiarity With - Microsoft Excel / spreadsheets - Microsoft Word - Microsoft PowerPoint - Microsoft Outlook - Oracle Customer Care & Billing (CC&B) - Oracle Meter Data Management (MDM) - Cognos - NetSense - Standard office equipment Core Skills - Strong analytical and problem-solving skills - Ability to research and resolve complex account and billing issues - Ability to perform arithmetic calculations using: Whole numbers Fractions Decimals Rates Ratios Percentages - Ability to analyze financial and utility billing data - Understanding of applicable industry, organizational, and departmental regulatory guidelines, best practices, and procedures We need to preserve sublists. Now Qualifications: Required Experience & Education. - High School Diploma or GED AND Minimum 5 years of customer call center or direct customer service experience handling higher-order requests, such as: Servicing customer accounts Processing payments Investigating account issues - Additionally, experience must include either: Minimum 1 year as an OUC Call Center Representative II, OR Minimum 3 years of experience in a water/energy utilities call center We need to preserve. Now Pay: Pay Rate Range: $25 to $30.00/hour We can put in

        . Schedule: Schedule: Monday–Friday, 8:00 AM–5:00 PM Hours: 40 hours/week We can put in

        . Now we need to ensure we don't repeat job title as heading. Not. We need to output only HTML fragment, no /, no markdown. Let's craft. We'll start with maybe not required; just headings and content. We'll do:

        About the role

        Located at 100 West Anderson Street, Orlando, FL 32801. Hybrid onsite model requiring presence Tuesday–Thursday, with possible additional onsite days. Expected duration: 3–6 months.

        Responsibilities

        • Analyze and resolve billing, usage, and meter data exceptions to ensure billing accuracy and data integrity, including complex rates such as Solar/Photovoltaic and Time of Use.
        • Analyze and validate billing rates and programs, including Wholesale and Retail Chilled Water and Sewer Credit, for key customers.
        • Analyze corrective meter readings and perform billing corrections as needed.
        • Analyze and resolve billing-related meter reading anomalies, including:
          • Usage transactions not discarded
          • Validation transactions not completed
          • Reading synchronization errors resulting in negative usage
          Perform corrections to current and past bills in compliance with Administrative Policy.
        • Review paper and electronic billing statements for accuracy when a validation exception occurs and approve their release to customers.
        • Analyze, investigate, and resolve customer requests related to billing adjustments and malfunctioning meters.
        • Analyze and resolve Move In, Move Out, Cut for Non-Payment, and Reconnect orders that were not automatically completed by the system.
        • Review and analyze customer accounts to ensure billing is processed during the correct billing cycle.
        • Issue credit and debit adjustments on customer accounts.
        • Issue field activities and adjust billing as needed based on findings.
        • Review accounts to ensure all Service Agreements are billed as scheduled.
        • Perform other duties as assigned.

        Skills

        • Utility Billing / Customer Information Systems
          • Working Knowledge Of
            • Billing statements
            • Service orders and field activities
            • Customer records and Customer Information Systems (CIS)
            • Financial reports
            • Metering data and units of measure, including:
              • kWh
              • kW
              • KGAL
            • Utility billing data, rates, and tariffs
        • Software & Applications
          • Familiarity With
            • Microsoft Excel / spreadsheets
            • Microsoft Word
            • Microsoft PowerPoint
            • Microsoft Outlook
            • Oracle Customer Care & Billing (CC&B)
            • Oracle Meter Data Management (MDM)
            • Cognos
            • NetSense
            • Standard office equipment
        • Core Skills
          • Strong analytical and problem-solving skills
          • Ability to research and resolve complex account and billing issues
          • Ability to perform arithmetic calculations using:
            • Whole numbers
            • Fractions
            • Decimals
            • Rates
            • Ratios
            • Percentages
          • Ability to analyze financial and utility billing data
          • Understanding of applicable industry, organizational, and departmental regulatory guidelines, best practices, and procedures
        But this is getting messy with nested lists inside
      • . Might be okay but we need to ensure proper HTML. Alternative: Use
        for top-level, each
        • can contain a

          or

          . We'll keep simple. Maybe better to flatten: Use headings and then

          for prose, and for lists use

          • . For technical knowledge, we can just list each item as
          • without nesting sublists, but we need to preserve sub-items like kWh, kW, KGAL under Metering data. Could embed them as part of the same
          • text: "Metering data and units of measure, including: kWh, kW, KGAL". That preserves detail without nested list. Similarly for arithmetic calculations: list as "Whole numbers, Fractions, Decimals, Rates, Ratios