Custom Solutions Manager- Commercial Flooring

Key Responsibilities

• Serve as the primary point of contact for all custom project activity within the West Coast division, supporting Account Executives and regional leadership
• Lead the intake, evaluation, and execution of custom project requests submitted through Salesforce or direct communication
• Act as a gatekeeper for project feasibility, ensuring all specifications, design details, and requirements are complete and aligned before execution
• Partner with design and estimating leadership to assign projects and align resources based on scope, complexity, and timelines
• Drive end-to-end project ownership—from initial concept through final production and delivery
• Maintain frequent client and stakeholder communication, including project kickoff discussions, status updates, and expectation management
• Ensure alignment across cross-functional teams including CAD, sample manufacturing, specifications, rugs, customer service, and production
• Support and guide Account Executives on project submission quality and process adherence
• Oversee project progression to ensure timelines are met, proactively prioritizing, expediting, and escalating as needed
• Review and validate quotes and purchase orders (POs) to ensure alignment with approved project scope
• Monitor project financials, identifying off-target budgets or selling expenses and partnering with leadership on resolution
• Help maintain and improve project management processes and workflows
• Lead and coordinate a team of project coordinators, designers, and estimators
• Operate as a player/coach, enabling the team while maintaining ownership of project flow and outcomes
• Partner closely with Regional Vice Presidents (RVPs) and Account Executives (AEs) across the West Coast

Requirements

• 3–5+ years of project management experience in a client-facing, cross-functional environment
• Experience managing custom, made-to-order, or specification-driven products
• Industry experience in one of the following: Commercial flooring, Commercial interiors / A&D (architecture & design), Textiles or related manufacturing
• Proven ability to own projects end-to-end
• Strong experience working across multiple internal teams (design, manufacturing, customer service, etc.)

Preferred Skills And Experiences

• Experience within the hospitality segment or specification-driven environments
• Knowledge of soft surface flooring (carpet, rugs, Axminster, etc.)
• Experience with Salesforce or similar project intake systems
• Familiarity with design and estimating processes within manufacturing
• Ability to interpret plans, specifications, or design intent