Commercial Flooring Project Manager

Specific Duties and Skills

• Manage commercial flooring projects from project award through final completion, ensuring projects are delivered safely, on schedule, within budget, and to quality standards.
• Partner with the sales team during the pre-order phase to ensure a seamless project handoff and accurate execution of quotes, work orders, and project documentation.
• Review project plans, specifications, contracts, bid documents, and BidPro quotes to confirm project scope, product requirements, and installation expectations.
• Lead project kickoff and pre-installation meetings with internal teams, customers, general contractors, installers, and other stakeholders to establish project scope, schedule, and expectations.
• Serve as the primary point of contact for customers, general contractors, architects, suppliers, installers, and internal departments throughout the project lifecycle.
• Cook up material procurement, vendor communications, special pricing, product availability, shipping status, deliveries, and installation scheduling to ensure materials are available when needed.
• Maintain ongoing communication with the Installation Foreman to monitor project progress, ensure adherence to project scope, manage change orders, and prevent scope creep.
• Prepare and manage project budgets, purchase orders, change orders, progress billings, including monthly AIA billings, and support project financial tracking through closeout.
• Work within RFMS to process sales orders, order products, maintain accurate project documentation, and ensure timely and accurate order management.
• Collaborate with estimating, sales, warehouse, scheduling, subcontractors, accounting, and other internal teams to ensure successful project execution, issue resolution, and project closeout.
• Resolve project issues, scheduling conflicts, customer concerns, invoice discrepancies, claims, and inventory-related issues in a timely and professional manner.
• Aid with accounts receivable, collections, claims management, inventory reconciliation, and physical inventory counts as needed.
• Apply technical knowledge of commercial flooring products, moisture mitigation systems, adhesives, and installation methods to support proper product selection and successful project outcomes.
• Demonstrate Custer's Core Values in all interactions and use them to guide decision-making.

Qualifications

• Commercial Flooring experience in installation preferred
• Knowledge in the installation process of various flooring products; including carpet, luxury vinyl tile, ceramic tile, wood, laminate, etc.
• Excellent time and project management skills
• Excellent oral and written communication skills
• Professional conduct and appearance to maintain company image
• Ability to work efficiently in a fast-paced environment
• True commitment to customer service
• Strong work ethic
• Ability to engage with prospects, clients, and employees
• Valid drivers' license required