Custom Services & Custom Framing Sales Associate

About the Role

By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Custom Services Associate will assist their team to fulfill Blick’s commitment to customers, the Arts, and local communities. The associate acts as a representative of the company to the public, handling all customer contact in a friendly, courteous, and professional manner while driving revenue through excellent service, knowledge of fine‑art printing, archival framing, and an eye for design. The role also includes maintaining a neat, clean, organized workshop, design counter, and sales floor.

Responsibilities

• Consistently demonstrate superior customer service through product knowledge, design skills, and other talents that exceed customer expectations.
• Complete and utilize the Blick training program, consistently sign up new preferred customers, and special‑order items for customers.
• Maintain a positive attitude, be willing to learn, solve problems, and make decisions regarding customer satisfaction.
• Ensure adherence to all company policies/procedures as well as loss‑prevention guidelines.
• Process customer transactions in the framing software and store POS.
• Assist in merchandising of the store and Custom Services.
• When not assisting customers, execute the production log, maintain the sales floor, restock inventory, and keep the sales floor neat and clean.
• Follow direction, prioritize and meet deadlines, and multitask.

Requirements

• Ability to work both independently and in a team environment.
• Excellent communication skills.

Scheduling

• Availability to work flexible schedules including day/evening shifts, weekends, and holidays as required.
• Regular attendance in accordance with the retail attendance policy.
• Average of 15–25 hours per week based on availability and business needs.

Technical Requirements

• Knowledge of custom framing design, ability to measure art and frame components professionally, and knowledge of appropriate archival materials and their use.
• Ability to cut glass, cut mats, mount, fit, determine type of hangers, and stretch canvas and fabric.
• Understanding of Photoshop (preferred) to open customer files and complete printing orders according to specifications.
• General computer skills including Word, Excel, Photoshop CS4, Lifesaver (or other framing software), the Wizard (or other computerized mat cutter), and the ability to hand‑cut mats.

Competencies

• Elevates Service Standards
• Leadership
• Champions Core Values
• People Operations

Physical Demands

• Must be able to lift and carry up to 50 pounds using appropriate lifting techniques and following safety rules.
• Prolonged walking, standing, and climbing ladders.
• Minimal travel in the local area may be required.

Qualifications

• High School graduate or equivalent.

Pay

$16.75 – $17.00 per hour plus sales incentives.

Benefits

• 401(k) & Profit Sharing Plan
• Incentive Bonus Plans
• Paid Time Off
• Employee Discount

Company Overview

Founded in 1911, Blick Art Materials is in its third generation of family ownership and is the largest and oldest provider of art supplies in the United States. Our mission is to support the visual art community by offering the widest selection of art supplies at the lowest prices, delivering extraordinary service and integrity, and providing artists, educators, students, and employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.