Client Services and Sales Associate
Hammer & Nails Grooming Shop for Guys · Hawthorne, CA · 2 mo ago
On-siteOTHRPart-time
Sales
- Memberships
- Gift Cards
- Products
- Upselling Services
- Scheduling Client Services
- Increasing Booking by Recommending Other Services
- Offering Friendly Welcome
- Facilitating Smooth Transition Between Arrival, Service, and Checkout
- Leading Clients to Service Options That Meet Their Needs
- Providing Assistance to Owners, Shop Manager, and Staff
Operations Support
- Folding Towels
- Assisting Clients with Drink Requests
- Cleaning Laundry and Shop
- Ensuring Shop Opening and Closing Procedures Are Followed
Essential Functions
- Promote and Sell Memberships, Retail Products, and Gift Cards
- Interface with POS for Scheduling Appointments
- Manage Daily Appointments as Necessary
- Provide Exceptional Customer Service in Person and Over the Phone
- Able to Address Client Conflict Resolution
- Communicate Shop Policies, Services, and Pricing
- Establish and Maintain Positive Working Relationships with Shop Personnel
- Manage Beverage and Associated Supplies Inventory
- Prepare Guest Records for Treatments
- Ensure Shop Opening and Closing Procedures Are Followed
- Aid in Maintaining Cleanliness Around the Shop (Laundry, Towel Folding, General Cleaning, etc.)
Qualifications
- Strong Sales Background
- Membership Sales Experience (a Plus)
- Customer Service Savvy
- Familiarity with Point of Sale System (Zenoti a Plus)
- Strong Negotiation Skills
- Deadline and Detail-Oriented