Custom Fulfillment Services Engineer

Key Responsibilities

• Configure and validate customer-specific device requirements.
• Support provisioning, imaging, software installation, and operating system deployment activities.
• Configure BIOS settings, firmware updates, and device customization requirements.
• Validate customer instructions and ensure production readiness prior to deployment.
• Troubleshoot hardware, software, imaging, and provisioning issues.
• Support root cause analysis for production and customer-related issues.
• Work with internal engineering and support teams to resolve technical problems.
• Aid Operations with technical escalations impacting production schedules.
• Enrollment Support
• Support Microsoft Intune, Windows Autopilot, Azure AD enrollment, and other endpoint management solutions.
• Validate device registration and enrollment processes.
• Support asset tagging, laser etching, and customer-specific identification requirements.
• Ensure compliance with customer security and deployment standards.
• Operational Support
• Provide technical support to daily production operations.
• Aid with high-priority customer orders and deployment projects.
• Verify customer configurations before release to production.
• Support testing and validation of new customer solutions and services.

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 2+ years of experience supporting PCs, laptops, mobile devices, or enterprise deployments.
• Experience with Windows operating systems and device configuration.
• Familiarity with Microsoft Intune, Autopilot, SCCM, or similar endpoint management tools.
• Knowledge of BIOS configuration, hardware diagnostics, and troubleshooting.

Preferred Qualifications

• Experience in fulfillment, integration, manufacturing, or deployment services.
• Experience supporting enterprise customers.
• Knowledge of Lenovo commercial products.
• Experience with scripting or automation tools.
• Understanding of supply chain, logistics, or production operations.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced production environment.