Custom Framing Manager, FT

Major Activities

• Lead and coach a team of framers focusing on building customer relationships and creating custom framing solutions.
• Drive custom framing sales and assist customers in creating memorable framing solutions for their art.
• Develop and coach the team on selling behaviors.
• Plan workload in partnership with the Store Manager to deliver high-quality custom framing solutions on time.
• Achieve and manage team KPIs, including sales and production workload planning and sales floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Support with interviewing, on-boarding, coaching, observing, and training of new Team members; participate in Talent Development and Performance Management activities.
• Collaborate with MODs daily on framing and other tasks.
• Interact with others in an accepting and respectful manner, promoting the organization's vision and values.
• Participate in truck un-loading and stocking processes to ensure compliance with standards and budget.
• Follow Standard Operating Procedures (SOPs) and Company programs to maintain a safe environment.
• Assist customers, help locate products, and provide solutions.
• Assist with Omni-channel processes.

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store and stand for long periods.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting.
• All public areas are climate controlled.
• Some stock rooms may not be climate controlled.
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.