Custody Cash Operations - Vice President

About the role

Join our Payments Operations team and play a pivotal role in transforming payment processing operations. Drive innovation, enhance operational efficiency, and contribute to a dynamic and inclusive team culture while delivering exceptional payment solutions and shaping the future of digital payments.

The Custody Cash team ensures all operational activities for Global Custody clients are completed on time, exceptions are resolved, and client inquiries are addressed. The team also provides subject matter expertise and partnership to clients and internal stakeholders.

Responsibilities

• Lead teams responsible for end-to-end operational processes within the payments lifecycle, overseeing daily operations, setting objectives, managing escalations, and ensuring quality, risk, control, and compliance standards are upheld.
• Utilize deep knowledge of products and payments to interpret customer needs, identify trends, and implement innovative solutions that enhance payment operations processes, leveraging AI and automation for efficiency and compliance.
• Lead or contribute to initiatives that enhance payment processing operations, focusing on client experience, process optimization, cybersecurity, and anti-fraud strategies, while providing domain and technical expertise.
• Drive execution of operational strategy and present business updates to critical stakeholders, including senior leadership and external clients, ensuring compliance with operational guidelines and policies.
• Demonstrate accountability by quickly identifying and articulating issues, collaborating with stakeholders to assess risk and manage activities affecting the production environment, and prioritizing resolution.
• Foster an inclusive culture by enhancing employee engagement, attracting and developing talent, and applying advanced coaching and mentoring skills to promote professional growth and high-quality service delivery.

Requirements

• Demonstrated ability in operations leadership or management within payments, with at least seven years of experience leading high-performing teams to achieve business priorities and objectives.
• Proficient in payments operations tools/flow (payment hubs/queues, case management, SWIFT interfaces where relevant, control dashboards, ticketing) and defining enhancement requirements.
• Advanced knowledge of global payment processing operations, market products, systems architecture, and industry regulations to support operational efficiency, change management, and transformation.
• Proficiency in strategic planning and execution, including implementing automation technologies to optimize payments processing across global and cross-functional departments.
• Skilled in data analysis techniques, capable of interpreting and communicating insights to inform decision-making with senior stakeholders, while applying a commercial and growth mindset in fast-paced environments.
• Strong interpersonal skills to optimize relationships and collaboration with stakeholders and cross-functional teams, managing projects, solving problems, and driving continuous improvement initiatives.
• Understanding of cybersecurity controls and anti-fraud strategies to identify and prevent potential threats, ensuring the protection of information and systems, with a proven track record in enhancing customer experience.

Preferred Qualifications

• Knowledge of ISO or SWIFT message processing or management.

Benefits

• Comprehensive health care coverage, including on-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support and financial coaching.

Additional details about total compensation and benefits will be provided during the hiring process.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. With a history spanning over 200 years, we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.