Vice President, Escrow and Cash Operations

Position Summary

The Vice President, Escrow and Cash Operations is responsible for the overall leadership of the Escrow and Cash management areas, including:

• Tax and Escrow Administration
• Cash Management and Cash Processing
• Mortgage Insurance (MI, PMI, and FPI) and property insurance administration activities
• Credit Bureau Reporting activities

Primary Responsibilities

• Lead managers and staff responsible for Tax and Escrow Administration, Cash Management, and Cash Processing.
• Manage Mortgage Insurance (MI, PMI, and FPI) and property insurance administration activities, ensuring accurate premium collection, claim processing, policy maintenance, and investor compliance.
• Lead Credit Bureau Reporting activities, ensuring complete, accurate, and compliant reporting in accordance with all applicable consumer reporting regulations.
• Identify opportunities to automate manual processes utilizing AI, improve workflows, and leverage technology to increase operational efficiency.
• Establish operational metrics and key performance indicators (KPIs) to monitor departmental performance, service levels, quality, compliance, productivity, and financial results.
• Develop and implement policies, procedures, and internal controls designed to minimize operational risk, improve accuracy, and reduce losses.
• Partner with Servicing Operations, Default, Customer Experience, Compliance, Risk Management, Finance, and Technology to implement strategic initiatives and operational enhancements.
• Ensure compliance with agency, investor, client, state, and federal servicing requirements, including applicable CFPB, FHA, VA, USDA, Fannie Mae, Freddie Mac, and Ginnie Mae guidelines.

Required Qualifications

• Minimum of 5 years of Escrow and Cash Management experience.
• Experience leading operational transformation in Escrow and Cash administration, process improvement initiatives, and automation efforts.
• Comprehensive knowledge of mortgage servicing regulatory requirements and compliance standards, including CFPB servicing rules, RESPA, TILA, FCRA, Fair Credit Reporting Act requirements, agency guidelines, and investor servicing requirements.
• Exceptional leadership, communication, relationship management, and executive presentation skills.
• Demonstrated ability to lead through growth, change, and complex operational environments while delivering measurable business results.