VP, Cash Management Operations

About the role

This role provides managerial oversight of treasury, banking, and cash management operations supporting a commercial mortgage loan servicing platform. The position oversees supervisors and team leads responsible for cash-managed loans, banking activity, and supporting systems, with a strong focus on operational risk management, control execution, and scalable process design.

Responsibilities

• Collaborate with banking partners, Legal, Audit, and internal operational teams to ensure compliance with regulatory standards, governing agreements, and servicing requirements.
• Serve as the primary liaison with external banks on cash activity, account administration, system connectivity, and issue resolution.
• Oversee treasury-related systems, including the Trintech CheckFree application, banking platforms, reconciliation tools, and servicing system integrations supporting cash operations.
• Partner with Technology and Treasury teams to support system stability, enhancements, and user adoption.
• Oversee the opening, modification, and closure of bank accounts, ensuring appropriate access, controls, documentation, and system connectivity in accordance with governing agreements.
• Oversee cash management operations, including hard lockbox, soft lockbox, and springing lockbox structures, ensuring borrower cash is controlled, applied, and disbursed in strict accordance with loan documents, cash management agreements, and investor requirements.
• Serve as the escalation point for complex cash-managed loan issues, including borrower disputes, covenant triggers, sweep activations, and document interpretation matters.
• Partner with Client Relations on borrower communications related to lockbox structures, cash restrictions, and operational requirements.
• Monitor bank ratings and eligibility to ensure accounts are maintained with approved institutions in accordance with governing agreements.
• Document, maintain, and enforce procedures to ensure Corporate and Servicing compliance.
• Provide guidance and consultation to internal teams on servicing involvement in cash restrictions at the loan and investor level.
• Train and support staff on banking procedures, guidelines, and system updates impacting cash operations.
• Ensure the accuracy, completeness, and timeliness of monthly cash and banking reporting provided to management.
• Support internal and external audits, regulatory reviews, and investor inquiries by providing documentation and explanations related to banking activity, platforms, controls, and procedures.
• Partners with Accounting and Treasury teams to address audit findings and support remediation efforts, as needed.
• Lead and support technology enhancements and efficiency initiatives across cash management, banking, and reconciliation teams, with a focus on automation, control strengthening, and operational resiliency.
• Identify process gaps, control weaknesses, or inefficiencies and drive remediation and continuous improvement initiatives.
• Participate in special projects and cross-functional initiatives related to servicing cash restrictions, system enhancements, and operational scalability.

Requirements

• Strong organizational, interpersonal, and leadership skills, with the ability to manage and develop teams across the U.S. and India.
• Excellent communication and collaboration skills, with the ability to work effectively with banking partners, auditors, and internal stakeholders.
• Proven ability to identify, analyze, and resolve complex operational and control issues, demonstrating strong research, analytical, and problem-solving skills.
• Effective time management skills, with the ability to prioritize, meet strict deadlines, and manage a high-volume, high-risk operational environment.
• Proficiency with financial systems, banking platforms, and reconciliation tools.
• Strong knowledge of regulatory standards, compliance requirements, and internal controls within a financial services environment.

Qualifications

• Experience in commercial mortgage loan servicing operations.
• Experience managing banking relationships and systems.
• Experience overseeing cash management operations.
• Experience with regulatory standards, compliance requirements, and internal controls.

Skills

• Strong organizational, interpersonal, and leadership skills.
• Excellent communication and collaboration skills.
• Ability to manage and develop teams across the U.S. and India.
• Proven ability to identify, analyze, and resolve complex operational and control issues.
• Effective time management skills.
• Proficiency with financial systems, banking platforms, and reconciliation tools.
• Strong knowledge of regulatory standards, compliance requirements, and internal controls.

Benefits

• Monthly paid volunteer hours and donation matching to benefit our communities.
• Employee Resource Groups that help you grow with us.
• Fertility and family planning services.
• Up to 12-weeks of fully paid parental leave.
• Mental health care, including free counseling sessions.
• We'll help you fund your learning journey with generous tuition reimbursement.
• Pet insurance discounts.
• And more!

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position with flexible working arrangements.