VP, Cash Management

Responsibilities

• Lead and oversee all cash management operations, including incoming funds, ACH processing, wire activity, payoffs, reversals, reconciliations, payment applications, and exception processing.
• Establish operational strategy, priorities, and performance objectives aligned with organizational goals and servicing standards.
• Ensure operational scalability and efficiency to support portfolio growth, evolving business needs, and client expectations.
• Provide executive oversight of complex transactions, escalated operational issues, and high-risk items requiring advanced analysis and resolution.
• Drive operational excellence by implementing best practices, enhancing controls, and improving service delivery across all cash management activities.
• Oversee portfolio-specific processing to ensure accuracy, compliance, and adherence to servicing agreements and internal policies.
• Drive initiatives focused on automation, workflow optimization, process standardization, and operational scalability.
• Identify operational risks, process gaps, and inefficiencies while implementing sustainable solutions.
• Partner with technology, accounting, servicing, and operational teams on system enhancements and process improvements.
• Analyze trends and operational metrics to improve performance and support strategic decision-making.
• Serve as a subject matter expert for cash management systems, controls, and operational processes.
• Maintain a strong control environment through oversight of reconciliations, approvals, documentation, and audit readiness.
• Ensure compliance with regulatory requirements, investor guidelines, and company policies.
• Support internal and external audits, issue remediation efforts, and reporting requirements.
• Monitor operational risks and implement corrective actions where necessary.
• Partner with internal departments, vendors, financial institutions, and offshore teams to ensure seamless execution of cash operations.
• Serve as the primary escalation point for operational issues impacting servicing or financial reporting.
• Communicate operational updates, risks, and improvement initiatives to leadership and key stakeholders.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field required.
• 10+ years of experience in cash management, mortgage servicing, banking operations, or related financial services functions.
• Proven leadership experience managing operational teams and process improvement initiatives.
• Strong knowledge of cash management operations, reconciliations, accounting principles, and transaction processing.
• Demonstrated ability to lead operational change, manage escalations, and implement process improvements.
• Strong understanding of operational controls, audit readiness, and regulatory compliance.
• Excellent leadership, communication, analytical, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Advanced proficiency in Microsoft Office and servicing/cash management platforms (e.g., Strategy, Servicing Director).