Cust Service Rep - Temporary
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We need to decide which sections to include based on content.
We have:
- Who We Are: company description. Could be "About the role"? Actually "About the role" is generic; but we have "Who We Are" describing company. Could map to "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings where appropriate.
We have:
Primary Purpose: description of role: "As a Temporary Customer Service Representative, you are a main point of contact for our customers." Could be "About the role" or "Responsibilities"? Probably "About the role" for purpose.
Primary Duties: list of duties: "Main point of contact for our customers. Receiving and answering customer telephone inquiries, processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries." That's a list; we can put under
Responsibilities
with - .
Job Scope: includes location, rotating shifts, probationary period, temporary position, union participation, schedule adherence. This could be under "Schedule" maybe? Or "Requirements"? It includes schedule details (rotating shifts, third shift, rotating days off). Also mentions probationary period, temporary nature, union. Could be under "Schedule" and maybe "Requirements"? But we should avoid thin sections. Perhaps combine Job Scope into Responsibilities? But it's more about schedule and conditions. Could create a "Schedule" section with details: rotating shifts, third shift, rotating days off, schedule changes based on business need, probationary period, temporary position, union participation. That seems substantive.
Minimum Qualifications: list: Two years of customer service experience (preferably in a call center environment), High School Diploma or GED Equivalent, Ability to work rotating shifts (including third shift) required, Strong computer skills and communication skills, Bilingual in English and Spanish [if role is posted as bilingual], Successful completion of the Customer Service Pre-Employment Exam... Also note about e-mail communication. That's qualifications.
Preferred Qualifications: Previous customer service in a high-volume customer-oriented industry strongly preferred.
Benefits: Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $39.26/Hr. Medical Insurance Retirement benefits Floating and fixed holidays and sick time Employee Assistance Program and resources for mental and emotional support. Also note about variability.
Pay: The hourly rate is given: $39.26/Hr. So we could have a Pay section with that.
We need to avoid duplicate content. The Benefits section includes hourly rate as part of benefits? Actually they say "Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $39.26/Hr." That's pay. Then they list benefits. So we could have Pay section for the rate, Benefits section for other benefits.
Schedule: we have rotating shifts, third shift, rotating days off, schedule changes based on business need. Also probationary period, temporary position, union participation. Could be Schedule.
We also have "Who We Are" which is company description; could be placed under "About the role"? Or maybe we could create an "About the company" but not in allowed headings. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings? It says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). That suggests we should use those headings; we could also use other headings if needed? Probably better to stick to those. So we need to map content to those headings.
Thus:
- About the role: could include Primary Purpose and maybe Who We Are? But "About the role" is about the role, not company. However we could put Primary Purpose there.
- Responsibilities: Primary Duties.
- Requirements: Minimum Qualifications? Or Qualifications? There's both Requirements and Qualifications headings. Could use Requirements for minimum qualifications, Qualifications for preferred? Or Skills for skills? Let's see.
We have Minimum Qualifications (required) and Preferred Qualifications (preferred). Could map Minimum Qualifications to "Requirements" and Preferred Qualifications to "Qualifications". Or we could combine both under "Qualifications". But we have both headings available; we can use them.
- Skills: maybe we could list computer skills, communication skills, bilingual ability. But those are already in qualifications. Could put under Skills.
But we need to avoid thin sections. Perhaps better to have:
About the role
Primary purpose description.
Responsibilities
- ...
Requirements
- Minimum qualifications list.
Qualifications
- Preferred qualifications.
Skills
maybe not needed if covered.
Benefits
- Medical Insurance, Retirement benefits, Floating and fixed holidays and sick time, Employee Assistance Program...
Pay
$39.26/Hr (hourly rate).
Schedule
Rotating shifts (including third shift), rotating days off, schedule changes based on business need, probationary period, temporary position, union participation.
We need to ensure we don't include filler like "if role is posted as bilingual" - that's conditional; we should keep as is? It's part of the posting: "Bilingual in English and Spanish [if role is posted as bilingual]". That's substantive but conditional. We'll keep it.
Also note about e-mail may be the only mode of communication... That's application instruction; we should remove application instructions. So we should drop that line.
Also note about "Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents." That's a note about benefits variability; we could keep as part of Benefits section but it's somewhat generic; still substantive. We'll include as a maybe.
Also note about "This is a temporary position for a limited period of time. This position does not guarantee employment for any particular period, and the Company may change the terms and conditions of your employment from time to time subject to the terms and conditions of any applicable collective bargaining agreement." This appears in Primary Purpose and again in Job Scope. It's duplicated; we should keep only once. We'll include in About the role maybe.
Also "This position also requires participation in the local union and payment of union dues." That's in Job Scope.
Also "Candidates only apply that can adhere to working the required schedule as described above." That's application instruction; remove.
Now we need to ensure we don't repeat content.
Let's extract substantive content:
Who We Are: Exelon description. Could be placed under About the role? Might be better as a separate section but not in allowed headings. Could we add a heading like "About Exelon"? The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say we cannot use other headings, but to follow the pattern we should use those. However "Who We Are" is not exactly about the role but about the company. Could we treat it as "About the role"? Might be okay to include company description there. But the instruction says "Do NOT repeat the job title as a heading (the page already shows it)". It doesn't forbid adding other headings beyond those examples. But to be safe, we can include a section "About the role" that includes both the primary purpose and company overview.
Thus:
About the role
As a Temporary Customer Service Representative, you are a main point of contact for our customers. This is a temporary position for a limited period of time; employment is not guaranteed for any particular period and terms may change subject to any applicable collective bargaining agreement. Exelon is a Fortune 200 company with 20,000 colleagues serving over 10.7 million customers across six energy utilities (ACE, BGE, ComEd, DPL, PECO, Pepco), committed to purposeful careers, growth opportunities, community impact, and support to thrive.
That combines.
Now Responsibilities:
Main point of contact for our customers.
Receiving and answering customer telephone inquiries, processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries.
We can make list items:
- Main point of contact for our customers.
- Receiving and answering customer telephone inquiries.
- Processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries.
But the first item is redundant with the rest; but we keep as given.
Now Requirements (minimum qualifications):
- Two years of customer service experience (preferably in a call center environment)
- High School Diploma or GED Equivalent
- Ability to work rotating shifts (including third shift) required
- Strong computer skills and communication skills
- Bilingual in English and Spanish [if role is posted as bilingual]
- Successful completion of the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35WPM, in addition to interviewing for the position
We could also include note about e-mail communication? That's application instruction; remove.
Now Qualifications (preferred):
- Previous customer service in a high-volume customer-oriented industry strongly preferred.
Now Skills: maybe we could list computer skills, communication skills, bilingual ability. But those are already in Requirements. Could skip Skills to avoid thin section. But we have a heading Skills available; we could put those skills there. However we already have them in Requirements; better to not duplicate. So we can omit Skills section.
Now Benefits:
- Medical Insurance
- Retirement benefits
- Floating and fixed holidays and sick time
- Employee Assistance Program and resources for mental and emotional support
Also note about variability: "Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents." We can add as a paragraph after list.
Now Pay:
- Hourly rate: $39.26
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include based on content. We have: - Who We Are: company description. Could be "About the role"? Actually "About the role" is generic; but we have "Who We Are" describing company. Could map to "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings where appropriate. We have: Primary Purpose: description of role: "As a Temporary Customer Service Representative, you are a main point of contact for our customers." Could be "About the role" or "Responsibilities"? Probably "About the role" for purpose. Primary Duties: list of duties: "Main point of contact for our customers. Receiving and answering customer telephone inquiries, processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries." That's a list; we can put under
Responsibilities
with- .
Job Scope: includes location, rotating shifts, probationary period, temporary position, union participation, schedule adherence. This could be under "Schedule" maybe? Or "Requirements"? It includes schedule details (rotating shifts, third shift, rotating days off). Also mentions probationary period, temporary nature, union. Could be under "Schedule" and maybe "Requirements"? But we should avoid thin sections. Perhaps combine Job Scope into Responsibilities? But it's more about schedule and conditions. Could create a "Schedule" section with details: rotating shifts, third shift, rotating days off, schedule changes based on business need, probationary period, temporary position, union participation. That seems substantive.
Minimum Qualifications: list: Two years of customer service experience (preferably in a call center environment), High School Diploma or GED Equivalent, Ability to work rotating shifts (including third shift) required, Strong computer skills and communication skills, Bilingual in English and Spanish [if role is posted as bilingual], Successful completion of the Customer Service Pre-Employment Exam... Also note about e-mail communication. That's qualifications.
Preferred Qualifications: Previous customer service in a high-volume customer-oriented industry strongly preferred.
Benefits: Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $39.26/Hr. Medical Insurance Retirement benefits Floating and fixed holidays and sick time Employee Assistance Program and resources for mental and emotional support. Also note about variability.
Pay: The hourly rate is given: $39.26/Hr. So we could have a Pay section with that.
We need to avoid duplicate content. The Benefits section includes hourly rate as part of benefits? Actually they say "Hourly rates will be paid in accordance with terms of the candidate’s skills, qualifications, experience or collective bargaining agreement: $39.26/Hr." That's pay. Then they list benefits. So we could have Pay section for the rate, Benefits section for other benefits.
Schedule: we have rotating shifts, third shift, rotating days off, schedule changes based on business need. Also probationary period, temporary position, union participation. Could be Schedule.
We also have "Who We Are" which is company description; could be placed under "About the role"? Or maybe we could create an "About the company" but not in allowed headings. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings? It says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). That suggests we should use those headings; we could also use other headings if needed? Probably better to stick to those. So we need to map content to those headings. Thus: - About the role: could include Primary Purpose and maybe Who We Are? But "About the role" is about the role, not company. However we could put Primary Purpose there. - Responsibilities: Primary Duties. - Requirements: Minimum Qualifications? Or Qualifications? There's both Requirements and Qualifications headings. Could use Requirements for minimum qualifications, Qualifications for preferred? Or Skills for skills? Let's see. We have Minimum Qualifications (required) and Preferred Qualifications (preferred). Could map Minimum Qualifications to "Requirements" and Preferred Qualifications to "Qualifications". Or we could combine both under "Qualifications". But we have both headings available; we can use them. - Skills: maybe we could list computer skills, communication skills, bilingual ability. But those are already in qualifications. Could put under Skills. But we need to avoid thin sections. Perhaps better to have:
About the role
Primary purpose description.
Responsibilities
- ...
Requirements
- Minimum qualifications list.
Qualifications
- Preferred qualifications.
Skills
maybe not needed if covered.Benefits
- Medical Insurance, Retirement benefits, Floating and fixed holidays and sick time, Employee Assistance Program...
Pay
$39.26/Hr (hourly rate).
Schedule
Rotating shifts (including third shift), rotating days off, schedule changes based on business need, probationary period, temporary position, union participation.
We need to ensure we don't include filler like "if role is posted as bilingual" - that's conditional; we should keep as is? It's part of the posting: "Bilingual in English and Spanish [if role is posted as bilingual]". That's substantive but conditional. We'll keep it. Also note about e-mail may be the only mode of communication... That's application instruction; we should remove application instructions. So we should drop that line. Also note about "Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents." That's a note about benefits variability; we could keep as part of Benefits section but it's somewhat generic; still substantive. We'll include as amaybe. Also note about "This is a temporary position for a limited period of time. This position does not guarantee employment for any particular period, and the Company may change the terms and conditions of your employment from time to time subject to the terms and conditions of any applicable collective bargaining agreement." This appears in Primary Purpose and again in Job Scope. It's duplicated; we should keep only once. We'll include in About the role maybe. Also "This position also requires participation in the local union and payment of union dues." That's in Job Scope. Also "Candidates only apply that can adhere to working the required schedule as described above." That's application instruction; remove. Now we need to ensure we don't repeat content. Let's extract substantive content: Who We Are: Exelon description. Could be placed under About the role? Might be better as a separate section but not in allowed headings. Could we add a heading like "About Exelon"? The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't say we cannot use other headings, but to follow the pattern we should use those. However "Who We Are" is not exactly about the role but about the company. Could we treat it as "About the role"? Might be okay to include company description there. But the instruction says "Do NOT repeat the job title as a heading (the page already shows it)". It doesn't forbid adding other headings beyond those examples. But to be safe, we can include a section "About the role" that includes both the primary purpose and company overview. Thus:
About the role
As a Temporary Customer Service Representative, you are a main point of contact for our customers. This is a temporary position for a limited period of time; employment is not guaranteed for any particular period and terms may change subject to any applicable collective bargaining agreement. Exelon is a Fortune 200 company with 20,000 colleagues serving over 10.7 million customers across six energy utilities (ACE, BGE, ComEd, DPL, PECO, Pepco), committed to purposeful careers, growth opportunities, community impact, and support to thrive.
That combines. Now Responsibilities: Main point of contact for our customers. Receiving and answering customer telephone inquiries, processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries. We can make list items: - Main point of contact for our customers. - Receiving and answering customer telephone inquiries. - Processing computer orders regarding customer service requests, credit and collection activities, deferred payment arrangements, and new business service inquiries. But the first item is redundant with the rest; but we keep as given. Now Requirements (minimum qualifications): - Two years of customer service experience (preferably in a call center environment) - High School Diploma or GED Equivalent - Ability to work rotating shifts (including third shift) required - Strong computer skills and communication skills - Bilingual in English and Spanish [if role is posted as bilingual] - Successful completion of the Customer Service Pre-Employment Exam, which includes Call Center Scenarios, Call Center Simulation, Behaviors Associated with a Call Center Environment, and a typing proficiency test at 35WPM, in addition to interviewing for the position We could also include note about e-mail communication? That's application instruction; remove. Now Qualifications (preferred): - Previous customer service in a high-volume customer-oriented industry strongly preferred. Now Skills: maybe we could list computer skills, communication skills, bilingual ability. But those are already in Requirements. Could skip Skills to avoid thin section. But we have a heading Skills available; we could put those skills there. However we already have them in Requirements; better to not duplicate. So we can omit Skills section. Now Benefits: - Medical Insurance - Retirement benefits - Floating and fixed holidays and sick time - Employee Assistance Program and resources for mental and emotional support Also note about variability: "Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents." We can add as a paragraph after list. Now Pay: - Hourly rate: $39.26