Cust Contract Admin, Analyst

Job Description

This position provides oversight of Dispensing capital contracting operations such as post deal execution asset management and analysis, quote and contract accuracy assurance, and proactive collaboration activities that ensure appropriate billing and deal management, as well as the monitoring of all non-standard credit conditions and release.

• Provide pre and post-deal support for all Dispensing asset/deal change requests
• Interact and proactively communicate with Sales, Contracts, and Implementation teams on a daily basis to manage post-deal activity to ensure a billing decision is executed or an adjustment to the contractual term is created and executed by the customer
• Manage incoming Term Begin Date Adjustment requests for strategy, creation, processing and validation
• Analyze Assignment Agreements to ensure accurate exhibits
• Cook up post-deal activities and ensure smooth handover with Portfolio team counterparts for successful customer relationship, billing, and collection activities
• Manage Canceled Sales Order requests – escalation for approval, processing of transactions
• Manage Revoke Equipment Confirmation transactions – escalation for approvals
• Maintain current knowledge of Dispensing business strategy and contracting practices, policies and procedures including but not limit to the following:
• sales cycle
• installation and applicable implementation procedures
• billing/revenue management
• system and transactional procedures
• general understanding of capital equipment revenue recognition guidelines and accounting principles

• Support field team in contract-related items and supporting asset-level analysis
• Advise on complex system and deal strategy
• Provide support for all Dispensing RMA requests
• Aim to protect BD interests (margin, risk, policy, etc.), escalating as needed
• Proactively manage and prioritize work within your queue to effectively execute on daily operations
• Ensure all cases completed by end of month deadlines
• Track and report on pending workload cases
• Participate in departmental goal setting and seeing through to completion
• Participate in peer training and peer review activates as needed

Qualifications

• BA/BS required (in lieu of a bachelor’s degree, minimum seven years’ business experience)
• Minimum 3 years of experience in contracting and/or system and deal analysis
• Proficient in Excel and SF.com
• Good communication & analytical skills
• Ability to successfully communicate internally and externally, manage complexity and make independent recommendations
• General understanding of commercial contract management, including contract strategy development, negotiations, and policy development
• Proven ability to quickly establish credibility, trust, and support within all levels of organization
• Strong customer centricity skills, able to negotiate/adapt to business needs while maintaining protection of BD’s interests

Key Competencies

• Customer Focus
• Action Oriented
• Business Acumen
• Process Effectiveness
• Analytical Thinking
• Detail Oriented
• Independent Worker
• Quick Learner
• Knowledge Retention