CUNY Office Assistant (Provisional) - Percy E. Sutton SEEK Program

General Duties

• Drafts and prints materials such as letters, memoranda, forms, purchase orders and vouchers, using typewriter/word processor/personal computers and all peripheral equipment.
• Proofreads typed material for accuracy, correcting errors as necessary.
• Uses commercial office software packages in typing, data entry, filing, updating files, and preparing various reports.
• Collaborates with other academic or administrative departments or outside agencies to expedite the processing of work.
• Provides receptionist services; sets up appointments; keeps calendars; refers students, faculty, other CUNY employees and general public to proper areas or persons.
• Furnishes information on the department’s rules and regulations, when authorized.
• Interviews and supervises College Assistants, College Work Study Students, Student Aides, Summer Interns, Volunteers, etc.
• Aids in the training of new employees in various office duties/use of office machines.
• Performs routine upkeep of office machines, e.g., photocopier, typewriter, computer terminals, printers, fax machines.

SEEK Program Specific Duties

• Provides outreach to all student inquiries as they move through the application/enrollment process.
• Refers incoming SEEK students to outside resources, such as high school counselors, social workers, case managers and other providers for a myriad of services related to student success including but not limited to: housing, ADA accommodations, childcare, immigration, and ESL services.
• Interviews and supervises College Assistants and Federal Work Study Students.
• Facilitates Customer Service Training program for part-time staff and collaborates with other staff to best address challenges to service delivery of program front office staff.
• Assists with arrangements for special events (e.g., program information sessions, student orientations, award ceremonies, conferences, reservations of rooms, travel arrangements, catering services, informing the relevant departments/units, etc.).
• Communicates with other academic or administrative departments or outside agencies to expedite the processing of work.
• Affords administrative assistance with communication campaigns.
• Assists the program Associate Director and Registrar staff to identify reserved courses and academic support services.
• Performs other duties as assigned.

Qualifications

• Proof of meeting requirements 1 – 4 is needed before the close of a Civil Service Examination filing period.
• The high school diploma or its educational equivalent must be approved by a State's Department of Education or a recognized accrediting organization.
• The college or university must be accredited by regional, national, professional, or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA).

Compensation and Benefits

• New Hire: $36,700*
• Incumbent: $41,472
• This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.
• CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification.
• Employees are also offered pension and Tax-Deferred Savings Plans.
• Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits.
• Health benefits are also extended to retirees who meet the eligibility criteria.