CUNY Office Assistant (Provisional) - Counseling Center

About the role

The CUNY Office Assistant position supports student mental health service delivery through front office coordination, confidential records management, and student-facing administrative support.

Responsibilities

• Maintain confidentiality per FERPA and policies.
• Serve as the initial point of contact for the Counseling Center.
• Provide front office coverage and a welcoming, student-centered environment.
• Maintain contact lists and directories.
• Generate and distribute departmental communications through City Tech Connect, Signal Vine, and campus digital signage.
• Monitor appointment schedules and communicate with counselors.
• Maintain departmental records, including confidential student records in an electronic medical record system (Titanium).
• Organize and maintain clinical and administrative documentation securely.
• Verify student data in CUNYfirst.
• Serve as liaison with Human Resources regarding Time & Leave requests for the Center employees.
• Process financial transactions utilizing the CUNY BUY system, process purchase orders, verify deliveries, and maintain inventory records.
• Handle mail and materials distribution for the Center.
• Manage space reservations for the Center.
• Initiate and track all IT helpdesk tickets and Buildings and Grounds maintenance requests.

Requirements

• Proof of meeting requirements 1 – 4 is needed before the close of a Civil Service Examination filing period.
• You may be asked to provide proof of meeting these requirements at any time between your application and the close of the filing period.
• A four-year high school diploma or its educational equivalent.
• Two (2) years of experience performing general office work, which may be met by one of the following:
• Two (2) years of satisfactory, full-time experience performing general office work;
• One (1) year of satisfactory, full-time experience performing general office work and 30 semester credits from an accredited college or university;
• An associate’s degree or 60 college credits from an accredited college or university.
• Passage of a qualifying Work Experience Test.
• English Language Proficiency.

Qualifications

• Candidates must take and pass a job-related Civil Service Examination that measures critical competencies for the position.
• Candidates must undergo a background check, including a fingerprint screening and a verification of their education and work history.

Skills

• Keyboard familiarity.

Benefits

New Hire: $36,700*

Incumbent: $41,472

This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

BENEFITS

• CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification.
• Employees are also offered pension and Tax-Deferred Savings Plans.
• Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits.
• Health benefits are also extended to retirees who meet the eligibility criteria.

How to Apply

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information. Candidates should provide a resume and cover letter.