CUMBERLAND, MD - IT DEPLOYMENT AND MIGRATION SUPPORT

About the role

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

Responsibilities

• Pre-Cutover / Site Readiness: Perform physical site walkthroughs; verify rack space, power, cooling, cabling, and network connectivity; validate endpoint and device inventory; stage loaner devices and available spare equipment; perform basic connectivity and site readiness checks; confirm site access, workspace, equipment, and required technical tools.
• Workstation & End-User Device Support: Set up laptops, desktops, workstations, and other end-user devices; perform hardware configuration and system setup; perform OS imaging and software installation; configure BIOS, drivers, network connectivity, VPN, authentication, encryption, and endpoint settings; join or remediate devices to the required domain; support identity/SSO configuration; support Microsoft 365 profile migration; perform MDM enrollment as required; perform device replacements and hot-swaps when required; provide hands-on support for user login, peripherals, printers, and access-related issues; provide basic user orientation on migrated systems.
• Network / Smart Hands Support: Physically install, rack, stack, patch, and connect switches, routers, and wireless access points; perform port activation and LAN/WAN/Wi-Fi connectivity testing; verify physical network connectivity and cabling; label and tag cables following changes; install and test wireless access points; perform equipment shutdowns, restarts, and power cycles when directed; perform physical-layer troubleshooting and network re-patching; troubleshoot and replace copper/fiber patch cables; perform basic hardware/module replacements under the direction of the remote engineering team.
• Compute / Data Center Support: Rack, stack, cable, and physically install servers and other IT equipment; perform server and device status checks; perform basic server hardware replacements under remote engineering direction; perform server/device restarts and power cycles as required; validate server and application connectivity following migration activities; validate storage mappings; escalate platform-level issues to the appropriate engineering team.
• Migration / Cutover Support: Execute assigned activities according to the migration runbook; provide on-site Level 2 technical support during migration and cutover activities; perform real-time troubleshooting of endpoint, identity, authentication, and network issues; provide hands-on support to end users during the migration; coordinate with remote engineering teams for troubleshooting and escalations; update tickets and work activities as required; provide regular status updates throughout the assigned activities.
• Post-Cutover / 48-Hour Hypercare: Provide on-site/on-call Level 2 support during the hypercare period; monitor and respond to incidents following the migration; perform rapid triage and resolution of priority incidents; validate endpoint functionality, authentication, and SSO; perform connectivity and application checks; continue providing hands-on end-user support; escalate unresolved issues with complete technical details; complete final review and handoff of any remaining open issues.
• Decommissioning: Disconnect and de-rack equipment scheduled for decommissioning; record decommissioned equipment and update the required documentation; technicians will not be responsible for disposal or recycling of equipment.
• Documentation & Reporting: Keep tickets and activity records updated; document completed work, issues encountered, troubleshooting performed, equipment involved, and resolutions; complete site readiness and installation documentation; update rack, cabling, and equipment information as required; maintain issue and resolution logs; obtain user acknowledgement where required.
• Technician expectations: Follow the approved migration runbook and instructions provided by the remote engineering team; bring the required laptop, connectivity equipment, console cable, Ethernet patch cables, and basic technical toolkit; follow all site safety, PPE, access, and escort requirements; maintain professional communication throughout the engagement; keep tickets, activity records, and status updates current.