IT Support/Phone Deployment Tech - Everett

Job Description

We are seeking a Mobile Support Technician for an on-site, project-based role in the Everett area. The primary responsibility will be providing mobile device support, including the deployment of new devices to employees.

• Support mobile device operations, including provisioning smartphones and resolving customer support incidents.
• Manage assets by cataloging all smartphones, ensuring appropriate asset tagging, and tracking assigned users.
• Train end-users on the proper use of smartphones through one-on-one, web-based, or classroom settings.
• Provide first-level support for all mobile devices, handling requests via phone, email, or IT service management tickets.
• Assist with the installation of applications on smartphones and manage subsequent security settings.
• Work with Mobile Device Management (MDM) tools for asset, update, and endpoint management.

Requirements

An educational background in technology from one or more of the following sources is required:

• An associate's degree or higher in information technology.
• Applicable IT certification (e.g., CompTIA, Google IT certifications).
• Military training in a relevant field.

Experience:

• Personal or professional hands-on experience with technology, with a preference for computer hardware or mobile devices.
• A background working in a customer-facing environment with end-users.

Technical Skills

• Technical knowledge of mobile phone and PC troubleshooting.
• Ability to perform administrative tasks such as calendar planning, scheduling, and email management.
• Must have reliable transportation for initial training in Renton and subsequent work in Everett.
• Flexibility with work hours is required. The primary schedule is 1:00 PM to 10:00 PM, Monday through Friday, with initial training from 7:00 AM to 4:00 PM.
• Must be able to meet the physical requirements of the role, including lifting up to 35 pounds and standing for most of the day.
• Excellent communication and customer service skills are necessary.
• Must be a team member who is also comfortable working independently.
• A desire to learn, grow, and develop professionally.
• Must be able to provide documentation to verify "U.S. Person" status.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

About the Role

The role involves providing mobile device support, including the deployment of new devices to employees. The ideal candidate will have a background in technical support, experience training end-users on smartphone usage, and possess administrative skills for tasks like scheduling appointments.

Schedule

The primary schedule is 1:00 PM to 10:00 PM, Monday through Friday, with initial training from 7:00 AM to 4:00 PM.

Pay

The pay for this role is competitive and commensurate with experience.

Equal Opportunity Employer

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.