IT Desktop Support - Harrisburg, PA

About the role

Provide workstation, laptop, and Mac support, including deployment, configuration, and troubleshooting. The team supports workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) and maintains device compliance and health by tracking down PCs with broken SCCM clients, out‑of‑date updates, or reported application or operating system issues.

Responsibilities

• Monitor incident queues for issues and take ownership, assisting customers as required.
• Keep all support tickets up to date and well documented.
• Provide documentation on issue resolution for other teams as needed.
• Monitor and report on PC issues, escalate issues, and work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

This requisition requires only a virtual interview via Teams with video enabled. The client prefers candidates local to the Harrisburg, PA area.