Culture Coordinator
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only when posting has real specific content. We need to preserve all substantive info, no invented details. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. We need to include sections: maybe About the role (summary), Responsibilities (Primary Responsibilities), Requirements (Required Skills, Experience & Education), Skills (maybe Preferred Skills?), Benefits (perks), Pay (none), Schedule (none). Since Pay and Schedule not stated, we must NOT create those sections. Benefits: we have perks listed: Free daily lunch and drinks on site, Paid holidays and flexible paid time away, Employee/Friends/Family Discounts, Onsite health clinic, gym, gaming tables, Medical/dental/vision/life coverage & 24/7 Medical Hotline, 401(k) + Employer Match, Employee Resource Groups. So we can create Benefits section.
We also have Working Conditions and Safety sections but those are not in allowed headings; we could maybe incorporate into About the role or Responsibilities? The instruction says use headings only from list; we should not create other headings. So we need to embed that info perhaps under About the role or Responsibilities as prose. But we must preserve all substantive info; we can include them in paragraphs under appropriate sections.
We need to avoid repeating job title as heading. The title is Customer Care Culture Coordinator (also Employee Experience Coordinator?). We'll not repeat.
We need to include Job ID etc? Not present.
We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So remove lines about EOE, drug testing, AI tools, etc.
We need to keep substantive info: summary, responsibilities, required skills, preferred skills, benefits, working conditions, safety maybe.
We'll structure:
About the role
Summary paragraph(s).
Responsibilities
- ... each bullet from Primary Responsibilities (Recognition, Gifting & Fulfillment; Event & Culture Support; Program Operations). We'll need to break into list items.
Requirements
- ... from Required Skills, Experience & Education.
Skills
- ... from Preferred Skills, Experience & Education.
Benefits
- ... list perks.
or drop it." This is minor metadata about salary adjustment; we could fold into a short p. But we also must not invent or summarize away detail. We'll include it as a sentence in About the role. Also "Official description on file with Talent." That's boilerplate; drop. Also "We support the use of AI tools..." that's boilerplate; drop. Also "Safety" section: we could incorporate into About the role or Responsibilities as prose. But we have no heading for Safety; we can include a paragraph under About the role or maybe under Responsibilities? Probably About the role. We need to ensure we don't duplicate lines. We'll craft concise but preserve all info. Let's extract sections: Summary: "Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Summary The Customer Care Culture Coordinator plays an important role in bringing Vivint’s Customer Care culture and employee experience to life through events, recognition programs, gifting, and employee engagement initiatives. This role supports the planning and execution of large-scale experiences while supporting recurring programs and key operational workstreams. The Employee Experience Coordinator is responsible for coordinating event logistics, employee gifting and fulfillment, swag and inventory, vendor communication, and project tracking. This role will also manage fulfillment for large employee initiatives and ongoing recognition programs, ensuring items are accurately organized, shipped, tracked, and delivered. The successful candidate will be highly organized, proactive, detail-oriented, and comfortable managing multiple priorities at once. They will work closely with the Culture team and cross-functional partners to ensure programs are executed consistently, deadlines are met, and employees have a great experience from start to finish. This position is fully onsite at our Lindon, Utah office" We can combine into About the role. Responsibilities: list from Primary Responsibilities: Recognition, Gifting & Fulfillment: - Own the ongoing administration and fulfillment of employee recognition, anniversary, gifting, and prize programs. - Manage large-scale employee fulfillment including recipient information, packing, shipping, tracking, returns, and replacements. - Coordinate and ensure successful delivery of monthly prize programs - Maintain accurate inventory, recipient, shipping, and fulfillment records. - Identify and resolve fulfillment issues to ensure employees receive items accurately and on time. Event & Culture Support: - Support the planning and execution of Customer Care events, recognition programs, and culture initiatives. - Coordinate assigned event logistics including attendee tracking, RSVPs, materials, supplies, registration, setup, and day-of support. - Coordinate assigned event details with vendors, site contacts, and internal partners to ensure timelines and deliverables are met. - Support swag and gifting execution including collecting employee information, placing approved orders, receiving items, organizing inventory, and distribution. - Prepare and organize event materials and ensure onsite needs are ready for execution. Program Operations: - Maintain project plans, calendars, timelines, task lists, and trackers for Culture programs and events. - Track action items and deadlines, follow up on outstanding items, and flag risks or decisions that require additional direction. - Coordinate vendor quotes, place approved orders, confirm order details, track deliveries, and support invoice processing. - Coordinate routine program communications including RSVP reminders, confirmations, address and size collection, and event details. - Maintain organized program documentation, employee lists, inventory records, and vendor information. - Support Culture initiatives across Customer Care locations through consistent coordination and operational follow-through. - Perform additional duties and special projects as assigned - Foster an engaging, positive, and results-oriented culture focused on innovation, accountability, and continuous improvement. We'll combine into a single ul list. Requirements: from Required Skills, Experience & Education: - Strong written, verbal, and interpersonal communication skills. - Highly organized with strong attention to detail and follow-through. - Self-motivated and proactive with the ability to work independently and take ownership of assigned responsibilities. - Ability to manage multiple priorities and deadlines in a fast-paced environment. - Strong problem-solving skills with the ability to adapt quickly as needs and priorities change. - Ability to build positive working relationships with employees, business partners, and vendors. - Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. - Comfortable with hands-on event support, fulfillment, and onsite responsibilities. - Demonstrated commitment to maintaining a positive, collaborative, and growth-focused environment. - At least 18 years of age. - Ability to pass a background check and obtain licensing through the State of Utah as a Burglar Alarm Company Agent. - No compliance issues within the previous 90 days. - Consistently meeting all current performance and behavioral expectations. Also maybe "Level, Title and/or Salary may be adjusted based on the applicant's experience or skills." We'll add as a short p under About the role. Skills (Preferred): - Experience supporting events, programs, or projects from planning through execution. - Experience supporting multiple projects, timelines, and competing priorities simultaneously. - Experience working with vendors and cross-functional business partners. - Experience with employee recognition, gifting, fulfillment, or similar programs. Benefits: - Free daily lunch and drinks on site - Paid holidays and flexible paid time away - Employee/Friends/Family Discounts - Onsite health clinic, gym, gaming tables - Medical/dental/vision/life coverage & 24/7 Medical Hotline - 401(k) + Employer Match - Employee Resource Groups We might also include Working Conditions and Safety as prose under About the role or Responsibilities. Let's add a paragraph under About the role after summary: "This role operates in a professional office environment, uses standard office equipment, requires lifting up to 50 pounds, may involve standing, walking, packing, organizing, event setup, and occasional early morning or evening hours to support events. Vivint enforces a safety culture where all employees share responsibility for a safe workplace, complete required training, and must report hazards, adhere to instructions, and maintain drug- and alcohol-free workplace with periodic random testing." That captures Working Conditions and Safety. We must not include EEO line. Also drop "EOE AA M/F/Vet/Disability." and "NRG Energy is committed to a drug and alcohol-free workplace..." Actually we included drug testing in safety paragraph; but we need to ensure we