Culinary Multi Unit Lead - Dollywood Theme Park - Full Time Year Round

Summary Of Essential Functions And Responsibilities

Assists Area Managers in providing creative leadership in the development, implementation, and monitoring of assigned foods locations, host advocacy, and development.

Aids Area Managers in managing service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return).

Maintains food quality guidelines, including but not limited to: holding times, following recipes and portion procedures, safe operating of equipment, and ordering, storing, and rotating food properly.

Utilizes customer service skills to resolve guest opportunities as they arise, but also to establish procedures to prevent future opportunities from occurring.

Reviews and reports on daily, weekly, and period payroll expenses. Reports on weekly and period direct expenses.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Aids in the successful and profitable operation of multiple assigned units, including but not limited to revenue driving and expense management by maintaining inventory levels and budgets (expense controls with food costs, labor, and functional supplies).

Health & Safety

Conducts daily safety and sanitation audits to ensure appropriate Dollywood, Start Fresh, Sevier County Health Department, and ServSafe procedures are followed so that we maintain a safe environment for all hosts and guests.

Participates in monthly safety meetings & work closely with safety coordinator regarding safety trainers.

Ensures compliance with all restaurant policies, standards and procedures.

Ensures adequate staffing to provide appropriate line speed for their unit(s).

Leadership

Aids in the performance of Human Resource functions for staff, including attending hiring, training, scheduling, and evaluating performance.

Ensures all team members have proper supplies, equipment and uniforms.

Empowers team to provide excellent customer service within guidelines.

Establishes and maintains open, collaborative relationships with team members and ensures Hosts do the same within the team.

Handles team members’ questions and concerns.

Solicits feedback, utilizes an “open door” policy and reviews team member satisfaction results to identify and address associate problems or concerns.

Provides feedback to team members based on observation of service behaviors.

Strives to improve service performance and guest experience.

Sets a positive example for guest relations.

Performs timely evaluations of direct reports.

Motivates direct reports via incentives & recognition.

Education And Experience

• High school diploma or equivalent
• At least 18 years of age
• A minimum of 4 years of Food Service experience
• A minimum of 2 years of Supervisory experience
• Must be able to pass ServSafe Manager Certification Program
• Proficient in Microsoft Word, Outlook, and Excel

Knowledge, Skills, And Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Reflects Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintains strict confidentiality and judgment regarding privileged information
• Committed to continuous improvement
• Holds professional appearance with good personal hygiene
• Promotes and supports a “team” work environment by cooperating and helping co-workers
• Produces and helps others produce a safe and secure environment for hosts and guests
• Able to endure heat, cold temperature change and humidity to work in kitchens, walk-in coolers, freezers, and changing weather
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Manual dexterity to operate calculators and computers, as well as cash registers
• Able to endure heat, cold temperature change and humidity to work in kitchens, walk-in coolers, freezers, and changing weather
• Able to stand and move about to assist where needed in a unit and to move from unit to unit
• Able to balance, kneel, stoop, and bend to help maintain a clean and organized work area

Physical And Cognitive Requirements

• Lifting and Carrying: Occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods