CTO - 911 Telecommunicator - Internal Only

Overview INTERNAL MESA APPLICANTS ONLY*** Agency Summary The purpose and mission of the Metropolitan Emergency Services Agency is to provide operation and management of the Division of Emergency Communications - 911 center, Division of Emergency Management, and the Division of Public Safety Communications - technology infrastructure to the City of Indianapolis and Marion County. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County. Job Summary This position is responsible for conducting training for new and current employees, including classroom instruction, on-the-job training, in-service, and remedial training as needed. Additionally, the role serves as a Telecommunicator on-the-floor for EMS, fire, and police first responders within the 911 Center. This position reports directly to the Shift Supervisor. Position Responsibilities Responsible for training new and current employees in 911 law enforcement and/or fire dispatch operations, in-service, remedial, and other areas as needed Assists management in identifying training needs and scheduling appropriate training for employees Document and file personnel training documentation and prepare training guides Evaluate trainees and remediate employees as needed Processes emergency and non-emergency calls received via telephone while remaining apprised of all Fire, EMS, or Police officials within the jurisdiction of the 911 Center for Marion County Follows established policies, procedures, rules, and regulations in handling emergency calls and incidents with a specific focus on their trained operational field of Fire, EMS, or Police operations within the 911 Center Enters information into CAD, VESTA, Map, EMSystem, Location, or other systems accurately Acquires and maintains certifications as required by the division Operates CAD, Motorola MC7500, Locution, EMSystem, VESTA Telephone, VESTA Mapping, recording, and monitoring devices Must maintain confidentiality at all timesThis list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time Qualifications High school diploma or equivalent. Must have one (1) year of experience as a Telecommunicator with Metropolitan Emergency Services Agency. This position's shift (i.e., early, middle, or late) will be assigned based on the agency's current needs. Working Conditions Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions. Physical Conditions Sitting at a desk the majority of the daySome lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) poundsTasks may involve extended periods of time at keyboard or workstationTasks require the ability to perceive and hear sounds and see visual cues or signalsTasks require the ability to communicate orally Equal Employment Opportunity The City of Indianapolis Marion County is an equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.