CTMS Application Analyst

Job Summary

Participates in the design, configuration, testing, implementation, maintenance, and support of research applications and related systems (including OnCore, Advarra, and Mural Link). Collaborates with stakeholders to understand business needs, translate requirements into system solutions, and ensure applications effectively support research operations. Provides end-user training, troubleshooting, and ongoing operational support to promote successful system adoption and performance.

Qualifications

• Education: Bachelor's Degree required; experience can be considered in lieu of a degree
• Experience: Related IT experience, ideally in a healthcare IT environment required
• Knowledge, Skills, And Abilities: Experience in the development, support, or operation of software applications, preferably in a healthcare setting. Ability to document workflows and business processes. Strong interpersonal skills to effectively communicate with both technical and non-technical staff. Problem-solving skills. Knowledge of Microsoft Office 365 and other popular office productivity solutions. If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements.

Additional Job Details (if Applicable)

• Working Conditions: This is a remote role that can be done from most US states. This is a full-time position with a Monday through Friday schedule during standard Eastern Time business hours to support end users.

Pay Range

$62,836.80 - $89,762.40/Annual

Grade

5

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Benefits

Comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.