CT Supervisor

About the role

The Special Imaging Supervisor oversees the delivery and quality of imaging services, ensuring timely, accurate, and cost-efficient exams and patient preparation. They also comply with System and regulatory standards, policies, and procedures.

Responsibilities

• Oversees the delivery and quality of imaging services.
• Ensures timely, accurate, and cost-efficient exams and patient preparation.
• Complies with System and regulatory standards, policies, and procedures.
• Performs procedures as needed due to workload or complexity.
• Schedules, monitors, evaluates, and modifies staffing patterns to provide services in assigned areas.
• Interviews, counsels, and completes performance evaluations.
• Trains new staff and ensures all registrations and certifications are current.
• Keeps them on file and up to date.
• Promotes a culture of service excellence in imaging by partnering with management.
• Communicates service excellence, patient-centeredness expectations, and customer satisfaction survey results.
• Holds self and staff accountable for service excellence.
• Facilitates reward and recognition in the imaging sections of Radiology.
• Acts as a Radiology liaison to other departments.
• Develops cooperative relationships with physicians and medical departments to exchange information.
• Implements solutions to problems.
• Assists in ensuring the imaging sections comply with JCAHO, TDH standards, and other accrediting bodies.
• Identify patient service needs using AIDET when talking to patients.
• Ensure the correct exam is performed on the correct patient.
• Establish personal rapport with potential and actual patients and others who know about the service needs.
• Coordinates and runs groups on patient safety, customer service, and performance improvement.
• Focuses on the environment of care, employee engagement, and physician engagement.
• Participates in mutual governance, department, hospital, or professional organizations and committees.
• This includes LEAN initiatives, 5S projects, and inter-departmental committees.
• Involves any professional organization participation and QC assurance with radiologists.

Requirements

• 3 Years of Experience
• MRT from Texas Medical Board required.
• ARRT-Bone Density (ARRT-BD), ARRT-CT Computed Tomography (ARRT-CT), ARRT-M Mammography (ARRT-M), ARRT-R Radiography (ARRT-R), ARRT-VI Interventional Rad (ARRT-VI), Cert Nuclear Med Tech (CNMT): Must have one of the following: ARRT-BD, ARRT-CT, ARRT-M, ARRT-R, ARRT-VI, or CNMT. Certified by ARRT or ARDMS.

Qualifications

• Able to perform high-quality advanced imaging procedures according to exam protocol.
• Comply with System and regulatory standards, policies, and procedures.
• Explain the procedure to put patients at ease.
• Able to perform tasks exclusively without need for routine oversight.
• Able to stay calm and helpful during stress and take reasonable steps to resolve issues.
• Ensure customer satisfaction by limiting wait times and providing courteous service.
• Remain professional, review patient satisfaction scores, and develop action plans when needed.
• Demonstrates and maintains current knowledge, education, and skills for appropriate care of newborns, pediatric, young adults, adults, and geriatrics.
• Able to serve as preceptor by providing quality training to new team members and on new services and initiatives.
• Able to create tactical outcomes for work allocation and direction of supervised employees using established guidelines, policies, or procedures.
• Able to make effective hiring and termination recommendations.
• Able to train, and evaluate performance of supervised staff.
• General computer skills include Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
• Able to take call, if required.

Skills

• High-quality advanced imaging procedures.
• System and regulatory standards, policies, and procedures.
• Explain the procedure to put patients at ease.
• Perform tasks exclusively without need for routine oversight.
• Stay calm and helpful during stress and take reasonable steps to resolve issues.
• Limit wait times and provide courteous service.
• Review patient satisfaction scores and develop action plans when needed.
• Maintain current knowledge, education, and skills for appropriate care of various age groups.
• Provide quality training to new team members and on new services and initiatives.
• Create tactical outcomes for work allocation and direction of supervised employees.
• Make effective hiring and termination recommendations.
• Train and evaluate performance of supervised staff.
• Use general computer skills including Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
• Take call, if required.

Benefits

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Pay

$10,000 Sign On Bonus for external applicants

Schedule

FT Days, Mon - Fri 6:30AM - 3:00PM, no call/no holidays