CT/MRI/PET-CT Field Service Engineer

About the role

CT/MRI/PET-CT Field Service Engineers will travel and execute all required service requests, including repairs, planned maintenance, equipment de‑installations and installations. Must have the ability to troubleshoot and accurately resolve technical issues with the use of laptop and other equipment. Must be familiar with CT/MRI/PET-CT medical equipment. OEM or third party training/experience preferred.

Responsibilities

• Provide on-demand phone and on-site support as required.
• Plan, schedule, and execute all required planned maintenance (PM) activities.
• Accurately and promptly submit required paperwork to accounting/operations.
• Promote positive customer relationships, including non-service call visits and meetings.
• Promptly returning and documenting all material not used in the field to MXR Imaging facilities.
• Work with sales and operations on all customer-specific site and technical issues.
• Work with customers and sales force to clarify customer requirements and technical issues.
• Professionally, safely, and accurately perform on-site system installations as well as de‑installations.
• Assist in site planning, sales consultations as needed.
• Maintain inventory integrity through proper handling, inspection, and warehousing.
• Supports company-wide initiatives, policies and procedures, including Quality Management System maintenance.
• Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team. Such modifications may occur in writing or verbally.

Requirements

• High School Diploma
• Extensive background in servicing Medical Imaging equipment
• Willingness to be on call, including weekends and holidays
• Valid U.S. driver's license
• Willingness to travel within the United States

Qualifications

• Associate Degree in Electrical Engineering or military‑trained in electronics, equivalent certified electrical training, or equivalent experience on electronic equipment (preferred)
• ESD Training (ESA and EF)
• Cold Stress Training
• HIPAA
• Heat Stress Training
• Departmental Procedures as required to the role
• Quality Key Process Indicators and Policy, Good Documentation Practices
• Safety awareness initiatives and protocols
• Software utilization

Skills

• Excellent verbal and written communication skills
• Strong interpersonal communication skills; experience in effectively communicating key data
• Keen analytic, organizational, and problem‑solving skills, which allow for strategic data interpretation
• Personal qualities of integrity, credibility, and unwavering commitment
• Proactive, hands‑on strategic thinker who will be a team player with a positive and supportive attitude
• Customer satisfaction
• Promptness of response to users' request for support
• Accuracy and report quality and meeting deadlines
• Solving problems on a first call basis
• Maintaining excellent customer relations