CT/MRI/PET-CT Field Service Engineer

About the role

CT/MRI/PET-CT Field Service Engineers will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations and installations. Must have the ability to troubleshoot and accurately resolve technical issues with the use of laptop and other equipment. Must be familiar with CT/MRI/PET-CT medical equipment. OEM or third party training/experience preferred.

Responsibilities

• Provide on-demand phone and on-site support as required.
• Plan, schedule, and execute all required planned maintenance (PM) activities.
• Accurately and promptly submit required paperwork to accounting/operations.
• Promote positive customer relationships, including non-service call visits and meetings.
• Promptly returning and documenting all material not used in the field to MXR Imaging facilities.
• Work with sales and operations on all customer-specific site and technical issues.
• Work with customers and sales force to clarify customer requirements and technical issues.
• Professionally, safely, and accurately perform on-site system installations as well as de-installations.
• Assist in site planning, sales consultations as needed.
• Maintain inventory integrity through proper handling, inspection, and warehousing.
• Supports company-wide initiatives, policies and procedures, including Quality Management System maintenance.
• Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by the executive management team. Such modifications may occur in writing or verbally.

Requirements

• High School Diploma.
• Extensive background in servicing Medical Imaging equipment.
• Willing to be on call, including weekends and holidays.
• Valid U.S. driver's license.
• Willing to travel within the United States.
• Physical demands: regularly use hands to finger, handle, or feel; frequently stand, walk, sit, reach with hands and arms, talk or hear; occasionally climb or balance, stoop, kneel, crouch; occasionally lift and/or move up to 25 lbs; vision abilities: close, distance, color, peripheral, depth perception, ability to adjust focus.
• Training requirements: ESD Training (ESA and EF); Cold Stress Training; HIPAA; Heat Stress Training; Departmental Procedures as required; Quality Key Process Indicators and Policy, Good Documentation Practices; Safety awareness initiatives and protocols; Software utilization.

Qualifications

• Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified electrical training or equivalent experience on electronic equipment (PLUS).

Skills

• Excellent verbal and written communication skills.
• Strong interpersonal communication skills; experience in effectively communicating key data.
• Keen analytic, organizational, and problem‑solving skills, allowing for strategic data interpretation.
• Personal qualities of integrity, credibility, and unwavering commitment.
• Proactive, hands‑on strategic thinker who will be a team player with a positive and supportive attitude.
• Customer satisfaction.
• Promptness of response to users' request for support.
• Accuracy and report quality and meeting deadlines.
• Solving problems on a first call basis.
• Maintaining excellent customer relations.