CT/MRI/PET-CT Field Service Engineer

About the Role

Field Service Engineers specializing in CT, MRI, and PET-CT equipment will travel to execute service requests, including repairs, planned maintenance, equipment de-installations, and installations. Candidates must troubleshoot and resolve technical issues using laptops and other diagnostic tools, with familiarity in CT/MRI/PET-CT medical equipment. OEM or third-party training/experience is preferred.

Responsibilities

• Provide on-demand phone and on-site support as required.
• Plan, schedule, and execute all required planned maintenance (PM) activities.
• Accurately and promptly submit required paperwork to accounting/operations.
• Promote positive customer relationships through non-service call visits and meetings.
• Return and document all unused materials to MXR Imaging facilities.
• Collaborate with sales and operations on customer-specific site and technical issues.
• Clarify customer requirements and technical issues with customers and the sales force.
• Perform on-site system installations and de-installations professionally, safely, and accurately.
• Assist in site planning and sales consultations as needed.
• Maintain inventory integrity through proper handling, inspection, and warehousing.
• Support company-wide initiatives, policies, and procedures, including Quality Management System maintenance.

Duties and responsibilities may be modified to fit business needs as determined by the executive management team.

Requirements

• High School Diploma.
• Extensive background in servicing Medical Imaging equipment.
• Willingness to be on call, including weekends and holidays.
• Valid U.S. driver’s license.
• Willingness to travel within the United States.

Preferred Qualifications

• Associate Degree in Electrical Engineering or military training in electronics.
• Equivalent certified electrical training or experience on electronic equipment.

Skills

• Excellent verbal and written communication skills.
• Strong interpersonal communication skills; experience effectively communicating key data.
• Keen analytic, organizational, and problem-solving skills for strategic data interpretation.
• Personal qualities of integrity, credibility, and unwavering commitment.
• Proactive, hands-on strategic thinker with a positive and supportive attitude.
• Focus on customer satisfaction.
• Prompt response to users' requests for support.
• Accuracy in report quality and meeting deadlines.
• Ability to solve problems on a first-call basis.
• Maintaining excellent customer relations.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regular use of hands to finger, handle, or feel.
• Frequent standing, walking, sitting, reaching with hands and arms, and talking or hearing.
• Occasional climbing or balancing, stooping, kneeling, and crouching.
• Occasional lifting and/or moving up to 25 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Training Requirements

• ESD Training (ESA and EF).
• Cold Stress Training.
• HIPAA Training.
• Heat Stress Training.
• Departmental Procedures as required for the role.
• Quality Key Process Indicators and Policy, Good Documentation Practices.
• Safety awareness initiatives and protocols.
• Software utilization.