CT/MRI/PET-CT Field Service Engineer

Position Summary

CT/MRI/PET-CT Field Service Engineers will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations and installations. Must have the ability to troubleshoot and accurately resolve technical issues with the use of laptop and other equipment. Must be familiar with CT/MRI/PET-CT medical equipment. OEM or third party training/experience preferred.

Essential Duties

• Provide on-demand phone and on-site support as required.
• Plan, schedule, and execute all required planned maintenance (PM) activities.
• Accurately and promptly submit required paperwork to accounting/operations.
• Promote positive customer relationships, including non-service call visits and meetings.
• Promptly returning and documenting all material not used in the field to MXR Imaging facilities.
• Work with sales and operations on all customer-specific site and technical issues.
• Work with customers and sales force to clarify customer requirements and technical issues.
• Professionally, safely, and accurately perform on-site system installations as well as de-installations.
• Assist in site planning, sales consultations as needed.
• Maintain inventory integrity through proper handling, inspection, and warehousing.
• Supports company-wide initiatives, policies and procedures, including Quality Management System maintenance.

Education/Experience

• High School Diploma
• Extensive background in servicing Medical Imaging equipment
• Willingness to be on call, including weekends and holidays
• Valid U.S. driver's license

Preferred

• An Associate Degree in Electrical Engineering or military-trained in electronics, equivalent certified electrical training or equivalent experience on electronic equipment

Travel

• Willingness to travel within the United States

Competencies

• Excellent verbal and written communication skills
• Strong interpersonal communication skills; experience in effectively communicating key data
• Keen analytic, organizational, and problem-solving skills, which allow for strategic data interpretation
• Personal qualities of integrity, credibility, and unwavering commitment
• Proactive, hands-on strategic thinker who will be a team player with a positive and supportive attitude
• Customer satisfaction
• Promptness of response to users' request for support
• Accuracy and report quality and meeting deadlines
• Solving problems on a first call basis
• Maintaining excellent customer relations

Physical Demands

• Regularly use hands to finger, handle, or feel
• Frequent standing, walking, sitting, reaching with hands and arms, talking or hearing
• Occasional climbing, balancing, stooping, kneeling, and crouching
• Occasionally lift and/or move up to 25 lbs

Training Requirements

• ESD Training (ESA and EF)
• Cold Stress Training
• HIPAA
• Heat Stress Training
• Departmental Procedures as required to the role
• Quality Key Process Indicators and Policy, Good Documentation Practices
• Safety awareness initiatives and protocols
• Software utilization