(CSS) Clinical Support Specialist

About the role

The Clinical Support Specialist works under the supervision of the Program Director/Mallard Site Manager to provide referral and patient flow support to NHFHS Care Teams.

Responsibilities

• Demonstrates a working knowledge of the EHR, clerical, and referral processes.
• Receives and processes patient-related information from multiple sources, ensuring timely and accurate delivery to the appropriate departments or individuals.
• Helps support the achievement of provider productivity goals.
• Establishes and maintains effective working relationships with all members of the health care team and demonstrates appropriate communication skills.
• Processes provider referral orders in a timely fashion and forwards necessary EHR information as required for each individual order.
• Schedules In-House referrals as needed and follows established processes and guidelines.
• Schedules External referrals for various procedures, including radiological procedures and consultations with specialists as ordered by medical providers, and directs patients accordingly.
• Obtains necessary referral pre-authorizations.
• Forwards records for referral orders via EHR Fax.
• Communicates all "stat" reports/issues immediately to appropriate team members (MD, FNP, RN/LPN, MA, PM, or CN).
• Reports immediately to the referring Provider if unable to complete a referral.
• Understands and applies Patient Centered Medical Home concepts.
• Tracks outcomes for referrals, hospitalizations, pap smears, vouchers, and other required information supporting Patient Centered Medical Home guidelines, working with Task Management and clinical staff as needed.
• Communicates clerical supply needs to the immediate supervisor in a timely manner.
• Secures necessary referral pre-authorizations in accordance with payer guidelines and organizational policies.
• Contributes constructive ideas for a more efficient referral process.
• Attends staff development programs, monthly staff meetings, and developmental programs.
• Maintains confidentiality of patient information at all times.

Requirements

• Education:
  • Required: High school diploma or GED equivalent. CNA, MA, PCT, or minimum of 1 year of related work experience.
  • Preferred: 1-2 years higher education in a related field or social work fields.
• Experience:
  • Required: Electronic Health Records Experience.
  • Preferred: One year experience within a community healthcare setting.

Benefits

New Horizon Family Health Services offers a robust and comprehensive benefit package to full-time employees.

• Automatic:
  • Annual Leave
  • Sick leave
  • Up to 12 Paid Holidays plus your birthday
  • Eligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are met
  • Continuing education courses through SC AHEC
  • Various employee discounts (e.g., Verizon, AT&T, YMCA, etc.)
  • Eligibility for the Public Service Loan Forgiveness (PSLF) Program
• Optional:
  • Medical (PEBA State Health Plan), Dental, and Vision benefits
  • Flexible Spending and Health Savings Accounts
  • Voluntary Life Insurance
  • Short Term Disability and Long Term Disability
  • Accident and Critical Illness Coverage
  • 403(b) Retirement Plan, with up to 4% employer match after the first year of employment

About the organization

Mission: To provide quality, affordable, compassionate patient-centered health care to improve the health of the communities we serve.

Vision: Our community will be one of the healthiest in the Nation. Superior patient care is the hallmark of NHFHS.

ICARE Values: The ICARE values of New Horizon Family Health Services guide our employees toward achieving the mission of our company and our vision for our community. Our values stand for Integrity, Collaboration, Accountability, Respect, and Enrichment.

Location

Greenville, South Carolina is the perfect place to live, work, and play. Greenville is surrounded by mountains, lakes, hiking & biking trails, as well as recreational activities including golf, tennis, water sports, and cultural performances. Geographically located between Atlanta, GA and Charlotte, NC, with beaches just 3.5 to 4 hours away.