CSRC Intake Specialist

Duties

• Receives incoming calls
• Determines whether requested services are available
• Determines availability of funding source to support requested services
• Schedules client appointments
• Verifies funding source data
• Obtains required authorizations
• Creates Referral Demographic documents in EHR system
• Scans/Emails copies of faxed referrals and client information to the various sites' receiving parties
• Enters client information into tracking spreadsheet
• Remains aware of agency Intake capacity limits and assists clients with accessing appropriate outside resources during those times when intake services may be closed or limited
• Performs other related job tasks or responsibilities as assigned

Qualifications

• High School diploma or GED
• Minimum 18 Years of Age
• Bilingual in Spanish & English strongly preferred
• Eligibility & Enrollment experience preferred
• Previous experience working with DCS preferred
• Experience using NextGen EMR preferred
• Previous customer service or call center experience desirable
• Must receive/maintain DPS fingerprint clearance