CSRC Intake Specialist
Jewish Family & Children's Service of Arizona · Mesa, AZ · 1 mo ago
On-siteOTHRFull-time
Duties
- Receives incoming calls
- Determines whether requested services are available
- Determines availability of funding source to support requested services
- Schedules client appointments
- Verifies funding source data
- Obtains required authorizations
- Creates Referral Demographic documents in EHR system
- Scans/Emails copies of faxed referrals and client information to the various sites' receiving parties
- Enters client information into tracking spreadsheet
- Remains aware of agency Intake capacity limits and assists clients with accessing appropriate outside resources during those times when intake services may be closed or limited
- Performs other related job tasks or responsibilities as assigned
Qualifications
- High School diploma or GED
- Minimum 18 Years of Age
- Bilingual in Spanish & English strongly preferred
- Eligibility & Enrollment experience preferred
- Previous experience working with DCS preferred
- Experience using NextGen EMR preferred
- Previous customer service or call center experience desirable
- Must receive/maintain DPS fingerprint clearance