CSR WAREHOUSE II - SSC (Bluffton, South Carolina, United States, 29910)

About the role

Join the largest manufacturer of tile and natural stone in the United States as a CSR Warehouse Associate II at Dal-Tile, a subsidiary of Mohawk Industries. This role ensures effective and efficient coordination between the company and its customers, providing a high level of service and support while performing a variety of warehouse and customer service duties.

Responsibilities

• Service walk-in customers, answer inquiries, provide samples, and complete sales transactions.
• Perform warehouse duties including pulling/assembling customer orders, checking outbound orders for accuracy, conducting inventory stock checks, restocking and labeling vendor products, maintaining displays, and moving, storing, and replenishing materials.
• Conduct daily cycle counts and operate forklift equipment.
• Perform receiving duties such as unloading inbound material, processing shipments, handling customer returns, and notifying management of damaged shipments for freight claims.
• Provide customer account management, including order entry, order inquiry, product information, order status, pricing, stock checks, and transportation management.
• Handle a high volume of inbound calls using Automated Call Distribution (ACD), key in orders, process faxes, and prepare reports.
• Interface with internal teams and shared service centers to address customer inquiries and order issues from entry to delivery.
• Participate in special projects and perform additional duties as required.

Requirements

• High School Diploma or GED equivalency required.
• 1 or more years of customer service experience.
• Certified Forklift Operator.
• Focus on customer account management preferred.
• Prior tile industry knowledge is preferred.
• 3+ years of previous warehouse experience preferred.

Skills

• Excellent oral and written communication skills with the ability to interact effectively at all organizational levels.
• Good, professional voice quality for customer interactions.
• Ability to interpret and follow oral/written instructions, policies, guidelines, and processing standards.
• Strong organizational and problem-solving skills.
• Strong interpersonal relationship-building skills.
• Moderate computer skills in Word and Excel.

Benefits

• Competitive salary and comprehensive benefits package.
• Company match on 401k.
• Employee purchase discount.
• Tuition reimbursement.

Dal-Tile is a proud supporter of U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.