CSR WAREHOUSE II - SSC
About the role
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply.
Responsibilities
- Servicing walk-in customers
- Completing sales transactions
- Material handling duties: receiving, loading/unloading material, pulling/assembling customers’ orders, inventory checks
- Daily use of forklift and/or crane equipment
- Waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, accepting payments
- Addressing and resolving customer complaints (returns and order errors)
- Processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balancing petty cash box, preparing performance reports, updating customer master file, creating vendor orders
- Entering customer orders, creating plant/RDC orders, completing stock replenishment orders
- Preparing daily sales reports
- Pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, conducting daily cycle counts
- Receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, notifying management of damaged shipments for freight claims
- Operating crane forklift equipment
- Maintaining clean and organized facility: sweeping, trash removal, restroom cleaning, general office maintenance
- Maintaining a safe working environment by obeying safety rules and reporting accidents, unsafe conditions and acts to management
- Performing other related duties as required
Requirements
- HS diploma or equivalent experience
- 1+ years of customer service experience
- 1+ years of warehouse experience
- Forklift experience
Skills
- Organization
- Math
- Time management
- Computer skills
- Detail‑oriented
- Customer service
- Safety conscious
Benefits
- Company match on 401(k)
- Employee purchase discount
- Tuition reimbursement
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.
Pay
Expected base pay rates for the role will be between $19.23/hr and $24.04/hr at the commencement of employment. Base pay if hired will be determined on an individualized basis and is only part of the compensation package, which may also include commission earnings, incentive compensation, discretionary bonuses, other short and long‑term incentive packages, and other company‑sponsored benefit programs.