CSR WAREHOUSE II - SSC

About the role

Join Dal-Tile, the largest manufacturer of tile and natural stone in the United States and a subsidiary of Mohawk Industries. This position combines customer service and warehouse duties, supporting walk-in customers, completing sales transactions, and handling material such as receiving, loading/unloading, pulling/assembling orders, and conducting inventory checks. Daily use of forklift and/or crane equipment may be required.

Responsibilities

• Perform customer service duties: assist walk-in customers, determine order requirements, answer inquiries, provide samples, offer selection assistance, complete sales transactions, and accept payments.
• Resolve customer complaints related to returns and order errors.
• Handle office administration tasks: process payments and receipts, reconcile daily sales reports (DSRs) and cash box, prepare bank deposits, balance petty cash, generate performance reports, update customer master files, and create vendor orders.
• Enter customer orders, create plant/regional distribution center (RDC) orders, and complete stock replenishment orders.
• Prepare sales slips and produce daily sales reports.
• Perform warehouse duties: pull and assemble customer orders, verify outbound order accuracy, conduct inventory stock checks, restock and label vendor products, maintain displays (tools, caulk, etc.), move and replenish material, and perform daily cycle counts.
• Execute receiving duties: unload inbound material, process shipments, stock material, handle customer returns, and report damaged shipments for freight claims.
• Operate crane and forklift equipment.
• Maintain a clean and organized facility: sweep, remove trash, clean restrooms, and perform general office maintenance.
• Uphold a safe working environment by following all safety rules and reporting accidents, unsafe conditions, or acts to management.
• Perform other related duties as required.

Requirements

• High school diploma or equivalent experience.
• 1+ years of customer service and warehouse experience.
• Forklift experience.

Skills

• Organization and time management.
• Mathematical and computer skills.
• Detail-oriented and safety-conscious.
• Strong customer service abilities.

Physical demands

• Regularly required to stand, use hands, and reach with hands and arms.
• Must be able to walk, stoop, kneel, crouch, or crawl.
• May need to sit, climb, balance, talk, or hear.
• Ability to regularly lift 15-30 lbs; occasionally lift up to 70 lbs (team lift required for materials exceeding 70 lbs or longer than 36 inches).
• Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities.

Pay

Expected base pay for this role ranges from $20.45/hr to $25.51/hr at the commencement of employment. Base pay is determined on an individualized basis and is part of a broader compensation package that may include commission earnings, incentive compensation, discretionary bonuses, and other short- and long-term incentive programs.

Benefits

• Company match on 401k.
• Employee purchase discount.
• Tuition reimbursement.
• Comprehensive benefits package (medical, dental, and beyond).