CSR/Teller - Hamilton, OH - Part Time

About the role

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Responsibilities

• Customer Experience
• Deeply understand customer needs by listening, asking questions, and seamlessly guiding them to where their financial needs can be met
• Follow up on customer questions and find solutions to address issues
• Respond promptly and keep lines of communication open and clear
• Maintain trust and confidentiality by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior
• Operations
• Perform daily office responsibilities with the platform team to maintain efficient office operation
• Maintain balancing records in line with policy
• Identify and correct outages, enlisting help as needed
• Stay current on bank policies and financial center procedures
• Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or leadership as necessary
• Demonstrate sound judgment in decision making, abiding by established guidelines and procedures
• Referrals
• Identify customer needs during interactions and outreach and refer customers to Bankers and business partners as appropriate
• Build and maintain working knowledge of Retail products and services offered
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Requirements

• High school diploma or GED
• Extensive cash handling
• Contact with the public and adherence to dress code guidelines
• Ability to interact comfortably and confidently with the public
• Knowledge of retail policies and procedures to perform essential duties
• Take initiative and demonstrate sound judgment in decision-making and problem resolution
• Demonstrate Fifth Third’s core values: work as one bank, take accountability, be respectful & inclusive, act with integrity
• Flexibility in scheduling

Working Conditions

• Normal office environment
• Extensive viewing of computer screens

Location: Hamilton, Ohio 45013