CSR/Teller - Middletown, OH - Full Time

About the Role

Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, ensuring actions and behaviors drive a positive customer experience while operating within the Bank's risk appetite.

Responsibilities

• Customer Experience Function:
  • Promote a good customer experience by consistently providing best-in-class customer satisfaction through friendly demeanor, a can-do attitude, and a willingness to help.
  • Develop rapport with the customer base and maintain knowledge of account ownership.
  • Act with confidence by answering or finding answers to customer questions and resolving customer issues.
  • Be responsive and timely with correspondence and problem resolution.
  • Maintain customer confidentiality and trust.
  • Follow the Bancorp Code of Business Conduct and Ethics, maintaining ethical behavior at all times.
• Operations Function:
  • Perform daily office responsibilities, collaborating with the platform team to maintain efficient office operations.
  • Maintain a balancing record in line with policy, correct outages, and seek help as needed.
  • Stay updated on bank policies and financial center procedures.
  • Handle consumer and business customer problems professionally, escalating complex issues to leadership as necessary.
  • Demonstrate sound judgment in decision-making, adhering to established guidelines and procedures.
• Referrals Function:
  • Consistently meet or exceed sales referrals as set by management.
  • Actively participate in daily huddles, sales meetings, and staff meetings.
  • Maintain a well-developed knowledge of Retail products and services, staying updated and seeking assistance for further development.
  • Initiate conversations to uncover customer needs and effectively refer customers to business partners.
  • Utilize appropriate tools for tracking referrals and monitor their progression and fulfillment.
  • Continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.

Requirements

• High school diploma or GED.
• Extensive cash handling experience, requiring advanced math skills.
• Ability to present a professional image and interact comfortably and confidently with the public.
• Strong oral and written communication skills.
• Knowledge of retail policies and procedures.
• Ability to take initiative, use sound judgment, and demonstrate diplomacy and tact in problem resolution.
• Ability to work in a team environment and interact positively with co-workers and management.
• Flexibility in scheduling.

Benefits

Fifth Third’s Total Rewards include comprehensive benefits and differentiated compensation offerings to support physical, financial, emotional, and social well-being. Benefits programs are designed to meet the individual needs of employees and their families. For more details, visit the 53.com Careers page.

Pay

The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries will vary based on factors such as role, relevant skillset, experience, education, and geographic location.

Location: Middletown, Ohio 45044