CSR/Teller- Lancaster, OH (River Valley)- Full Time

About the role

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Responsibilities

• Promote good customer experience by consistently providing best in class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to help at all times.
• Have a developed rapport with the customer base and have knowledge of account ownership.
• Answer and/or find answers to customer questions and find solutions to customer issues.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
• Consistently identify, assess, manage, monitor, and report risks of all types while operating within the Bank's risk appetite.
• Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations.
• Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations.
• Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations.
• Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling of bank products and services.
• Utilize appropriate tools for all referrals sent to business partners for tracking purposes.
• Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.

Requirements

• High school diploma/GED.
• Work involves extensive cash handling, which requires ability to perform advanced math functions.
• Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue.
• Knowledge of retail policies and procedures in order to perform the essential duties.
• Ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution.
• Able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Flexibility in scheduling.

Qualifications

• Flexible schedule.

Skills

• Customer service skills.
• Problem-solving skills.
• Communication skills.
• Financial knowledge.
• Teamwork.

Benefits

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html.

Pay

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Schedule

Full Time