CSR/Teller - Dayton, OH - Part-Time
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions.
We need to parse the posting.
Let's extract content:
Title: "Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank." This is like intro.
Then "GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types."
Then "Customer Experience ESSENTIAL DUTIES AND RESPONSIBILITIES:" then bullet list (but not bullet in source). We'll need to convert to - .
List items:
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Then "Operations" heading (maybe part of duties). Then list:
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy.
- Find and correct outages and enlist help as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
Then "Referrals" heading then list:
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
- Perform other duties as assigned.
Then "SUPERVISORY RESPONSIBILITIES: None." (maybe not needed as section; but we could include under Responsibilities? It's a statement; but we can include as a line under Responsibilities maybe.)
Then "Minimum Knowledge, Skills And Abilities Required" heading then list:
- High school diploma/GED.
- Work involves extensive cash handling.
- Work involves contact with the public, adhere to dress code guidelines.
- Must have the ability to interact comfortably and confidently with the public.
- Position requires knowledge of retail policies and procedures, to perform the essential duties.
- Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
- Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
- Need to have flexibility in scheduling.
Then "Working Conditions" heading then list:
- Normal office environment.
- Extensive viewing of computer screens.
Then "CSR/Teller - Dayton, OH - Part-Time" maybe location and job type.
Then paragraph about Total Rewards: "At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner."
Then "LOCATION -- Dayton, Ohio 45402"
Then boilerplate about staffing agencies, EEO, etc. Remove those.
We need to decide sections: About the role (maybe intro), Responsibilities (essential duties), Requirements (minimum knowledge, skills, abilities), Qualifications (maybe education?), Skills (maybe core values?), Benefits (Total Rewards), Pay (base salary info), Schedule (flexibility in scheduling). Also maybe Working Conditions as part of Responsibilities? Could be separate but not required heading list includes Working Conditions not in allowed headings; allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to these headings.
We must not create sections with filler like "not specified". So we include only those with real content.
Let's extract content for each:
About the role: Could be the GENERAL FUNCTION paragraph plus maybe intro sentences. We'll combine: "Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types."
That seems substantive.
Responsibilities: The essential duties and responsibilities list (Customer Experience, Operations, Referrals). Also maybe supervisory responsibilities none (but we can note none). We'll combine all duty bullets.
Requirements: Minimum Knowledge, Skills And Abilities Required list (education, cash handling, public interaction, dress code, etc). Also maybe "Need to have flexibility in scheduling" could go under Schedule but it's also a requirement. We'll keep under Requirements.
Qualifications: Could be education (high school diploma/GED) but that's already in Requirements. Maybe we could treat Qualifications as same as Requirements? But we need to avoid duplication. The instruction: Prefer a few substantive sections over many thin ones. So we could combine Requirements and Qualifications into one section? But headings are separate; we could omit Qualifications if no distinct content beyond Requirements. Since we have no separate qualifications beyond those, we could omit Qualifications section.
Skills: Could be core values, ability to interact, initiative, judgment, etc. But those are also in Requirements. Might be thin. Better to not create Skills section if no distinct content.
Benefits: The Total Rewards paragraph includes benefits description and link. That's substantive.
Pay: The base salary paragraph mentions base salary reflective of range, varies based on factors. That's substantive.
Schedule: The "Need to have flexibility in scheduling" is a line; also maybe part-time indicated in job title. Could create Schedule section with that line.
Working Conditions: Not in allowed headings, but we could fold into Responsibilities or About the role? Probably better to include under Responsibilities as a bullet? But it's not a duty. Could include under About the role? Might be okay to add a bullet under Responsibilities? However the instruction: Use
- for any list of duties/requirements/benefits. Working conditions is not a duty/requirement/benefit but could be considered a requirement? Might be okay to put under Requirements as a bullet? But it's not a skill/ability. Could add as a separate line under Requirements as a sentence.
We must not invent sections. We'll include only those with real content: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule.
Check if any content for Qualifications or Skills distinct: Not really. So omit.
Now we need to format.
We must not include job title heading. So start with maybe
About the role
then ...
.
Then Responsibilities
then - ... each duty.
We need to include all duty bullets from Customer Experience, Operations, Referrals. Also maybe supervisory responsibilities none (but we can note as a sentence: "Supervisory responsibilities: None." Could be a
under Responsibilities.
Let's list duties:
Customer Experience:
- Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
- Provide follow up to customer questions and find solutions to address issues
- Be responsive and timely with correspondence to keep lines of communication open and clear
- Maintain a position of trust and responsibility by keeping all customer business confidential
- Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
Operations:
- Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
- Maintain a balancing record that is in line with policy.
- Find and correct outages and enlist help as needed.
- Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
- Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
- Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
Referrals:
- During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
- Build and maintain a working knowledge of the Retail products and services offered
- Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
- Perform other duties as assigned.
Supervisory responsibilities: None.
We'll include that as a
maybe.
Now Requirements: list:
- High school diploma/GED.
- Work involves extensive cash handling.
- Work involves contact with the public, adhere to dress code guidelines.
- Must have the ability to interact comfortably and confidently with the public.
- Position requires knowledge of retail policies and procedures, to perform the essential duties.
- Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
- Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
- Need to have flexibility in scheduling. (But we might move flexibility to Schedule section; but it's also a requirement. We'll keep maybe under Requirements but also Schedule? To avoid duplication, we could put flexibility under Schedule only. But the requirement list includes it; we could keep it under Requirements and not duplicate. However Schedule section needs content; we could still have Schedule section with that line. But then we would duplicate. Better to keep flexibility under Schedule and remove from Requirements. But then Requirements loses that line; but it's still a requirement. However we can keep it under Requirements and not have Schedule section? But we need Schedule section if we have content. The instruction: include a section ONLY when the posting has real, specific content for it. So if we have flexibility content, we can make Schedule section. We could still keep it under Requirements as well? That would be duplication but maybe okay? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Duplication is not prohibited explicitly, but we should avoid repeating? It didn't forbid duplication, but better to
- for any list of duties/requirements/benefits. Working conditions is not a duty/requirement/benefit but could be considered a requirement? Might be okay to put under Requirements as a bullet? But it's not a skill/ability. Could add as a separate line under Requirements as a sentence.
We must not invent sections. We'll include only those with real content: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule.
Check if any content for Qualifications or Skills distinct: Not really. So omit.
Now we need to format.
We must not include job title heading. So start with maybe
About the role
then...
. ThenResponsibilities
then- ... each duty.
We need to include all duty bullets from Customer Experience, Operations, Referrals. Also maybe supervisory responsibilities none (but we can note as a sentence: "Supervisory responsibilities: None." Could be a
under Responsibilities. Let's list duties: Customer Experience: - Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met - Provide follow up to customer questions and find solutions to address issues - Be responsive and timely with correspondence to keep lines of communication open and clear - Maintain a position of trust and responsibility by keeping all customer business confidential - Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. Operations: - Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. - Maintain a balancing record that is in line with policy. - Find and correct outages and enlist help as needed. - Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes. - Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary. - Demonstrate sound judgment in decision making, abiding to established guidelines and procedures. Referrals: - During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation - Build and maintain a working knowledge of the Retail products and services offered - Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes - Perform other duties as assigned. Supervisory responsibilities: None. We'll include that as a
maybe. Now Requirements: list: - High school diploma/GED. - Work involves extensive cash handling. - Work involves contact with the public, adhere to dress code guidelines. - Must have the ability to interact comfortably and confidently with the public. - Position requires knowledge of retail policies and procedures, to perform the essential duties. - Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution. - Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity. - Need to have flexibility in scheduling. (But we might move flexibility to Schedule section; but it's also a requirement. We'll keep maybe under Requirements but also Schedule? To avoid duplication, we could put flexibility under Schedule only. But the requirement list includes it; we could keep it under Requirements and not duplicate. However Schedule section needs content; we could still have Schedule section with that line. But then we would duplicate. Better to keep flexibility under Schedule and remove from Requirements. But then Requirements loses that line; but it's still a requirement. However we can keep it under Requirements and not have Schedule section? But we need Schedule section if we have content. The instruction: include a section ONLY when the posting has real, specific content for it. So if we have flexibility content, we can make Schedule section. We could still keep it under Requirements as well? That would be duplication but maybe okay? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Duplication is not prohibited explicitly, but we should avoid repeating? It didn't forbid duplication, but better to
- ... each duty.
We need to include all duty bullets from Customer Experience, Operations, Referrals. Also maybe supervisory responsibilities none (but we can note as a sentence: "Supervisory responsibilities: None." Could be a