CSR Supervisor-Glynn Care Center

Job Responsibilities

Supervises, guides, and instructs the work assignments of subordinate staff for busy Health Department HIV/AIDS Clinic in Brunswick.

Communicates with the general public, internal and external customers to provide information and recommendations targeted to meet customer expectations.

This position will require the incumbent to exhibit critical thinking to resolve complicated issues and situations involving customer service and employee management in compliance with governing policies, procedures and laws in response to customer needs.

Supervisory responsibilities include, but are not limited to, managing subordinate staff, maintaining the schedule, address and resolve customer service issues and complaints, support the CSR staff and conduct the duties of a CSR when needed.

Job Responsibilities (continued)

• Performs job responsibilities with minimal supervision
• Serves as job expert or organization resource in assigned areas
• Answers telephone and give information to callers, take messages, or transfers calls to appropriate individuals
• Arranges conferences, meetings, and travel reservations for office personnel
• Completes forms in accordance with organizational procedures
• Copies, types, and distributes meeting notes, routine correspondence, and reports
• Maintains confidential information
• Completes tasks and assignments associated with administrative support functions (ie, licensure, purchasing, records management, inventory, or similar function)
• Supervise assigned staff
• Communicates with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Minimum Qualifications

• High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; or two (2) years of experience required at the lower level
• Customer Svc Rep 3 (GST122)

Preferred Qualifications

• 3-5 years prior experience in Practice Management/Medical Office
• Experience in coding/billing, medical records
• Prior HIV experience preferred

Benefits

• Generous leave package
• Educational support leave and 3 weeks each accrued Annual and Sick Leave
• Defined Benefit retirement plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness Deferred Compensation (401K & 457 Plans)

Additional Perks

• Physical Activity Breaks
• Employee Assistance Program
• Employee discount program
• Tuition Assistance

Education & Certification

• Education documentation must be provided by applicants
• Licenses/certifications must be provided if required for position

Reference Checks & Immunizations

• Reference Checks & Immunizations Required