CSR Supervisor

About the role

The Customer Service Representative Supervisor (CSR Supervisor) is a critical link between the bank and its customers, playing a vital role in the branch's success. They provide exceptional customer service, including sales and service functions, and make qualified referrals in a fast-paced, process-driven team environment.

Responsibilities

• Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances.
• Maintains the branch cash limit, performs branch audits and prepares branch reports.
• Adheres to the bank’s Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank while coaching their team to do the same.
• Safeguard the bank’s assets by efficiently operating a cash drawer and maintaining the vault while following the bank’s policies and procedures and adhering to the Bank Operations Manual.
• Manages, develops and supports their team on efficient operations and sales and service standards.
• Manages and trains the team to ensure each team member’s skill development and career growth opportunities are achieved. Responsible for interviewing, coaching, and evaluating CSRs and reviewing CSR timecards.

Requirements

• High school graduate or GED.
• Working knowledge of computer software.
• High energy with strong interpersonal oral and written communication skills.
• Work in a team environment while following good judgment, tactfulness and time constraints while maintaining a professional manner.

Qualifications

• Post High School Education or 1 year of related experience.
• Banking experience.
• Management experience.