CSR Supervisor

At VCA, we value career growth and professional development, offering opportunities to take on new and exciting roles within our organization.

About the Role

The Client Service Supervisor performs a wide range of complex administrative activities supporting quality patient care, client service, financial management, marketing, staffing, and business operations under the direction of the Hospital Manager/Administrator.

Responsibilities

• Oversee day-to-day client service operations in the front office and internal departmental relations, including interviewing, training, coaching, developing, mentoring, and disciplinary action.
• Provide on-the-job training to develop employee skill sets and advise on performance standards for client service.
• Assist the Hospital Manager with daily operations and resolve informal client complaints, reporting issues as needed.
• Ensure efficient front office operations by enforcing policies, procedures, and protocols.
• Identify and recommend solutions for potential problems, workflow processes, and client service needs to the Hospital Manager.
• Make decisions on behalf of the department that align with the best interests of the hospital and clients.
• Coach employees and direct reports, and assist in developing and delivering employee evaluations for the front desk.
• Assist in developing, implementing, and maintaining reporting tools and queries to manage business operations.
• Communicate financial information to clients and doctors and act as a liaison between the front office and other department supervisors.

Requirements

• Excellent knowledge of client service and communication center operations.
• Strong organizational, client relations, and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills and ability to work as a self-starter and team player.
• Proven client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field preferred.

Schedule

This position requires a flexible schedule to ensure coverage, including days, nights, weekends, and holidays based on business needs.

Pay

Pay ranges between $24.50 and $27.00 per hour based on experience.

Benefits

• Medical, dental, and vision coverage.
• Paid vacation and sick days.
• 401(k) retirement plan.
• Generous employee pet care discounts.