CSR Supervisor

Essential Functions

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations.
• Direct on-the-job training to develop employee skill sets.
• Advise employees of performance requirements with the standards of client service for the organization.
• Aid Hospital Manager with day to day operations.
• Resolve informal client complaints, maintain and report on these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
• Coach employees and direct reports.
• Aid in the development and delivery of employee evaluations for the front desk with hospital manager.
• Aid in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
• Handle communication of financial information to clients and doctors.
• Act as a liaison between front office and other department supervisors.

Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Able to lift up to 40 pounds.
• Two years of supervisory experience in customer service and/or veterinary field.
• Must be able to work flexible hours and days.