CSR Supervisor-Glynn Care Center

Job Responsibilities

Supervises, guides, and instructs the work assignments of subordinate staff for busy Health Department HIV/AIDS Clinic in Brunswick.

Communicates with the general public, internal and external customers to provide information and recommendations targeted to meet customer expectations.

This position will require the incumbent to exhibit critical thinking to resolve complicated issues and situations involving customer service and employee management in compliance with governing policies, procedures and laws in response to customer needs.

Supervisory responsibilities include, but are not limited to, managing subordinate staff, maintaining the schedule, address and resolve customer service issues and complaints, support the CSR staff and conduct the duties of a CSR when needed.

Minimum Qualifications

• A high school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; or two (2) years of experience required at the lower level
• Customer Svc Rep 3 (GST122)

Preferred Qualifications

• Three to five (3-5) years prior experience in Practice Management/Medical Office
• Experience in coding/billing, medical records
• Prior HIV experience preferred

Additional Information

For more information on the State of Georgia Benefits visit http://team.georgia.gov/

Benefits for Full Time Eligible Employees

• 13 Paid Holidays
• Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave
• Defined Benefit retirement plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Care Spending Account
• Dependent Care Spending Account
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Legal Insurance
• Long-Term Care Insurance
• Specified Illness Deferred Compensation (401K & 457 Plans)

Additional Perks

• A supportive and rewarding work environment
• Physical Activity Breaks
• Employee Assistance Program
• Employee discount program
• Tuition Assistance

To learn more about the Coastal Health District visit -https://coastalhealthdistrict.org

Education documentation must be provided by applicants.

Licenses/Certifications must be provided if required for position.

Reference Checks & Immunizations Required

May be subject to pre-employment drug screen

*Coastal Health District is an Equal Opportunity Employer*

The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.