CSR INSIDE SALES 3
Position Responsibilities
Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
Provide excellent customer service via face to face, phone calls and e-mails.
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
Cook up with the Branch Manager to figure out best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies.
Cook up with appropriate departments to coordinate problem resolution.
Train new customer service / inside sales representatives.
Periodically reach out to customers to determine satisfaction with the organization, products, and services.
Expand knowledge of HVAC products and keep current with latest trends within the industry.
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Qualifications
Extensive knowledge of HVAC equipment/products is required.
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications.
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email; Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
Good phone etiquette and e-mail etiquette.
Ability to deal with high-volume customer traffic.
Able to explain fairly technical parts of information clearly.
Able to effectively & timely communicate via e-mail with customers & accurately input orders.
Able to establish positive working relationships with internal and external customers and employees.
Able to use good judgment and strong work ethics and integrity on the job.
Able to understand and follow procedures, work instructions, and company policies.
Participate in additional projects/activities to support ongoing business needs.
Experience
6+ years of progressive sales experience
5 plus years in the HVAC industry
Education/Certification
High School diploma or GED equivalent, some college preferred – HVAC certification preferred